Administrative Support Specialist
3 weeks ago
Position Overview
Are you someone who excels in organization, pays close attention to detail, and can maintain accuracy in a dynamic environment with constant interruptions? If you are looking for a fulfilling career that prioritizes the well-being of others while also valuing your own growth, you are in the right place.
As a Team Assistant, your role will involve providing essential support to the designated team in their everyday tasks, ensuring that patients receive timely and effective customer service.
By leveraging your experience in healthcare administrative support, you will have the chance to contribute significantly to delivering connected, accessible, and patient-centered care. You will be part of a collaborative team comprising over 8,000 regulated healthcare professionals and other specialists.
As a valued member of our team, your mission will be to assist our patients in achieving better health outcomes at home, while you enjoy our support for professional development, personal wellness, and a balanced work-life.
Key Responsibilities
- Deliver administrative support services to Care Coordinators
- Manage new referrals and orders for services, supplies, and equipment
- Handle and assist in the management of confidential patient records
- Enter, update, and maintain a substantial volume of patient data in the electronic database
- Respond to a high volume of telephone inquiries from patients, families, and service providers, directing calls as necessary
- Provide backup support to other roles as needed
Required Qualifications
- A minimum of a Grade 12 diploma
- At least 2 years of relevant office experience
- Proficient keyboarding and data-entry skills
- Competent in database software, MS Word, Excel, and other applications in a Windows environment
- Strong organizational skills with the ability to work independently
- Advanced multitasking abilities, capable of meeting performance and service objectives
- Exceptional interpersonal skills, with the ability to work collaboratively and interact sensitively with patients from diverse cultural, ethnic, and socio-economic backgrounds
- Excellent verbal and written communication skills, including strong listening abilities
- Compliance with a mandatory COVID-19 vaccination policy is required as a condition of employment
Preferred Qualifications
- A college diploma in health or social services, or business/office administration
- Familiarity with medical terminology and office administrative procedures
- Knowledge of services offered by Home and Community Care Support Services
- Proficiency in French or another second language
What We Offer
We recognize that wellness is supported by a balanced work-life. In a culture that promotes continuous learning, growth, and innovation, we provide:
- Competitive compensation packages and benefits
- Valuable opportunities for professional development
- Membership in a prestigious defined benefit pension plan
About Us
We are Home and Community Care Support Services, dedicated to serving every individual in Ontario. We collaborate with patients, caregivers, primary care providers, hospitals, long-term care facilities, retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, and patient-centered care.
If you are passionate about enhancing care and service delivery, and are seeking an exceptional opportunity to lead, learn, partner, connect, and contribute to the well-being of others, this is the right place for you.
Commitment to Equity, Inclusion, Diversity, and Anti-Racism
Home and Community Care Support Services is dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We are committed to attracting, engaging, and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified individuals. Accommodations for persons with disabilities during the recruitment process are available upon request.
We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
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