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Application Support Specialist

2 months ago

Mississauga, Ontario, Canada Canada Cartage Group Full time
Job Title: Programming & Automation Analyst

Canada Cartage Group is seeking a skilled Programming & Automation Analyst to join our team. As a key member of our IT department, you will play a crucial role in supporting our applications and technology infrastructure.

Job Summary:

The successful candidate will be responsible for administering our portfolio of transportation applications, providing day-to-day support, and troubleshooting issues in a timely manner. You will also act as a Subject Matter Expert for internal initiatives and participate in projects involving our terminals.

Key Responsibilities:
  • Utilize our Ticketing System to log, prioritize, troubleshoot, route, and monitor all support incidents or questions relating to the applications supported.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
  • Work with the Infrastructure, IT Security, DBAs, and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.
  • Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.
Requirements:
  • Sound analytical skills developed over 5+ years working in the capacity of an Application Support Analyst, Business Analyst, or related roles.
  • Experience working within the Supply Chain along with a good understanding of the business lifecycle managed within the Applications supporting it.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
  • Understanding of the role of Application Programming Interface (API), Electronic Data Interchange (EDI), and integrations within Warehousing.
  • Technically competent with MS Office suite of products (Word, Excel, PowerPoint, Visio, and Project).
  • Completion of a post-secondary degree in an analytical specialization (Engineering, Sciences, or Business with IT concentration preferred) or equivalent practical experience.
Perks:
  • Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, and more.
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • Canada Cartage has been recognized as one of Canada's Top Fleet Employers for the 8th year in a row.

We are committed to employment equity and encourage applications from Aboriginal people, members of visible minority groups, and women.