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Administrative Support Specialist

2 months ago

Mississauga, Ontario, Canada Home and Community Care Support Services Full time

Position Overview

Are you a meticulous individual with exceptional organizational skills, capable of maintaining accuracy in a dynamic environment? Are you looking for a fulfilling career that prioritizes the well-being of others while also valuing your own professional growth? You have found the right opportunity.

As a Team Assistant, your role will be to assist the designated team in their daily operations, ensuring that clients receive timely and effective service.

Leveraging your experience in healthcare administrative support, you will contribute significantly to the delivery of connected, accessible, and patient-focused care, backed by our collaborative team of over 9,000 healthcare professionals.

As an integral member of our team, your objective will be to enhance the health of our clients at home, while you enjoy our resources for professional development, personal well-being, and a balanced work-life dynamic.

Key Responsibilities:

  • Provide comprehensive administrative support to Care Coordinators
  • Manage new referrals and orders for services, supplies, and equipment
  • Handle and assist in the management of confidential patient records
  • Accurately enter, update, and maintain a substantial volume of patient data in the electronic system
  • Respond to a high volume of telephone inquiries from patients, families, and service providers, directing calls as necessary
  • Offer backup support to other roles as needed

Required Qualifications:

  • Proficiency in both written and spoken French is essential
  • Minimum of a Grade 12 diploma
  • At least 2 years of relevant office experience
  • Strong keyboarding and data-entry skills
  • Proficient in database software, MS Word, Excel, and other applications within a Windows environment
  • Excellent organizational abilities and capacity to work independently
  • Advanced multitasking skills, with the capability to meet performance and service objectives
  • Outstanding interpersonal skills, with the ability to collaborate effectively and interact sensitively with patients from diverse backgrounds
  • Strong oral and written communication skills, including active listening
  • Compliance with a mandatory COVID-19 vaccination policy is required

Preferred Qualifications:

  • A college diploma in health or social services, or business/office administration
  • Familiarity with medical terminology and office administrative practices
  • Understanding of services offered by Ontario Health atHome

What We Offer:

We recognize that wellness is supported by a balanced work-life. In a culture that fosters continuous learning, growth, and innovation, we provide:

  • Competitive compensation packages and benefits
  • Valuable opportunities for professional development
  • Membership in a distinguished defined benefit pension plan

About Us:

We are Home and Community Care Support Services, dedicated to serving every individual in Ontario. We collaborate with patients, caregivers, primary care providers, hospitals, long-term care facilities, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, and patient-centered care.

If you are passionate about enhancing care and service delivery, and are looking for an exceptional opportunity to lead, learn, connect, and contribute, this is the right place for you.

Commitment to Equity, Inclusion, Diversity, and Anti-Racism:

Home and Community Care Support Services is dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve. We welcome applications from all qualified candidates. Accommodations for individuals with disabilities during the recruitment process are available upon request.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.