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Summer, Catastrophe Claims Analyst

3 months ago

Calgary, Alberta, Canada TD Bank Full time
All companies are not the same. What makes TD special as a business is also, what makes us special as an employer.

Why TD?

TD's Colleague Promise:
A better you. A better us.
A more confident you means a stronger us. We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That's our unique and inclusive culture.

Department Overview
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps
protect clients from the 'accidents of life' with a wide range of products including credit protection, life,
health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized
products and services are available online, over the phone, and through a network of more than 1,000 TD
Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance
business is one of the top home and auto insurance groups in Canada and the national leader in group
insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness
insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide
workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company
is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment
where talent is appreciated and professional development is taken seriously. More than just a job, we offer
rewarding careers.

  • Reporting to the Team Leader, Claims Services, the Analyst is accountable for providing quality service and managing expenses through the claims settlement process

This includes:

opening ne claims, setting up appraisals, assigning contractors, and ordering police reports' investigation, negotiation and settlement of non-complex automobile and homeowner claims; generating financial transactions and finalizing settlements in a timely fashion.


Job Requirements

  • Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's automobile and residential policies and procedures
  • Delivers Legendary Customer Experiences
  • Negotiates and settles noncomplex claims within authority level and requests authorization where necessary.
  • Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
  • Assisting on incoming call queue when required.
  • Follows up with clients to ensure timely and accurate submission of documentation.
  • Implements departmental procedures and directives.
  • Understands and executes faithfully the LEI program and its initiatives.
  • Diligent processing of claims, efficient responding to calls, messages, mail and invoices in accordance with claims service standards
  • Overtime hours may be required from time to time.

Assigned Line of Business Requirements
Please note that the line of business that you are assigned to may require specific skills not mentioned in this posting

Additional Information

Early Talent Requirements

  • This is a 4 month internship and it will commence May 1st
  • August 25th
  • Applications must include a transcript, cover letter (one lettersized page or less) and a resume (maximum of 2 pages).
  • TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Type of Role

  • Internship/Co-Op and Summer Opportunities

Start Date

  • Summer

Job Family

  • Campus

Job Category - Primary

  • Campus
Program

Job Category(s)

  • Campus
Program

Hours

  • 35

Business Line

  • Corporate

Time Type

  • Full Time

Employment Type

  • Intern / Student

Country

  • Canada

Province/State (Primary)

  • Nova Scotia

City (Primary)

  • Halifax

Work Location

  • 101 McNabb Street Insurance, th Avenue Southeast, 6940 Mumford Road Insurance

ProvState 2

  • Ontario

City(s) 2

  • Markham

ProvState 3

  • Alberta

City(s) 3

  • Calgary