Cfd Administrative Agent

1 week ago

Markham, Ontario, Canada YMCA of Greater Toronto Full time

Salary Rate:
$36, % time portion) - Check out the YMCA's total compensation package

Location:
Markham Centurian YMCA Centre

Work Hours:
Must be available to work Mon-Friday 8:30am - 4:30pm - Hybrid model

Employment Type:
Full Time Salaried Contract-6 month until March 31, 2024

Number of Vacancies: 1

Anticipated Start Date:
October 1, 2023

Deadline to Apply:
September 4, 2023 by 5 pm

Be the Spark Join our passionate team of Child Care and Family Development and help us to achieve great things in our community


YMCA Child & Family Development has provided quality child care in the GTA for over 40 years, and is the largest not-for-profit provider of Licensed Child Care in Canada.

With more than 290 locations, we offer a variety of programs for children 0-12 years of age: Early Learning and Care (Infant, Toddler, Preschool, and Nursery); Before and After School Care (Kindergarten and School Age); and Family Support programs.


The Administrative Agent plays a vital role in ensuring the efficient administration of communication and registration and provides clerical assistance as required.

The primary function of the position is to complete data entry activities using our membership database and fundraising/volunteer data base and to provide efficient customer service.


In this role, you will:

  • Be responsible for registering child care clients into the ActiveNet system in an accurate, professional and efficient manner.
  • Manage amendments, withdrawals and emergency care for each client.
  • Work closely with Collections staff within the Administration team.
  • Manage the class lists for each program to ensure that the licensed capacities are not exceeded.
  • Manage telephone inquiries and ensures that relevant and quality service and information is provided.
  • Work closely with the YMCA District Managers, site staff, regional support staff (subsidy) and third party agencies and ensures that information is updated and correct.
  • Reviews all child care documents to ensure that the information is applicable before they are circulated each year.
  • Manage time lines and meet specific deadlines as they relate to the reregistration process.
  • Understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
  • Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.

You bring:

  • Completion of post secondary courses in a related field
  • Experience and/or knowledge of programs within the YMCA Child and Family Development
  • Experience in data entry
  • Proficient with Microsoft Word and Excel
  • Proficiency with ActiveNet an asset
  • Ability to communicate in a thorough, clear, and timely manner to support information sharing
  • Ability to work effectively with others in a team environment, including support to those who are not the incumbent's supervisor
  • Organizational skills; attention to detail
  • Motivated, positive individual who enjoys the challenge of a fastpaced environment
  • Welldeveloped interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Excellent written communication skills
  • Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed:

  • Commitment to the YMCA's Mission, Vision and Values
  • Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
  • YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Why work for the YMCA?


The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.

We are committed to helping our employees reach their full potential and are recognized as a great place to work.

We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

See what you can expect from the YMCA here.


Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.

Learn more in our strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.


If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

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