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Bilingual Lease Services Admin
3 months ago
As a Lease Services Admin, you will support the lease administration teams initiate customers into their lease, walk them through SCI's leasing process as well as provide continuous administrative support.
You will play a key role in developing and executing customer outreach campaigns. As a frontline agent, you will gather customer feedback and provide suggestions for improvements.RESPONSIBILITIES
- Collect and maintain accurate customer data
- Handle returned mail
- Assist with mail duties such as incoming or outgoing mail, courier, inventory or supplies
- Perform administrative tasks to support the Lease Administration team with customer requests
- Promptly respond to customer queries and guide the customer for an optimal lease experience
- Leave detailed notes of all interactions and activity within the lease management system
- Other duties as assigned
BEHAVIOURAL
- Friendly and optimistic individual who finds it easy to work as a team
- Ambitious, selfstarter with an eagerness to learn new things
- Proactive problem solver with a mind for efficiency and quality
- Empathetic; able to relate to customers
- Solid team player who can also work independently
- Creative out of the box thinker
- Strong work ethic with a cando attitude
- Optimistic individual who embraces and thrives in a fastpaced environment
- Open minded and able to adapt to change
QUALIFICATIONS
SKILLS required
- Excellent oral and written communication skills
- Customer service oriented
- Detail oriented, organized, flexible and able to multitask
- Intermediate computer skills with a working knowledge of Microsoft Office software
- Ability to build and maintain relationships
- Ability to develop and execute new ideas
EXPERIENCE
- Previous experience in customer service an asset
- Automotive or Finance industry experience an asset
EDUCATION
- Currently enrolled in a postsecondary institution
REPORTING TO:
Customer Experience Lead
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.