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Client Relationship Management
4 months ago
Marsh Canada is seeking candidates for the following position:
Client Relationship Management - Senior Specialist
What can you expect?
We are seeking an experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding low-risk accounts from a small book of business, as well as assisting senior level colleagues with maintaining and expanding large or complex accounts. This role offers an opportunity to refine and develop technical and managerial sales skills, as well as gain exposure to a wide range of clients and industries.
What is in it for you?
- A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
- A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
- Competitive pay (salary and bonus potential), full benefits package â effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account))
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
- Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
- Employee Resource Groups which provide access to leaders, relevant volunteer, mentoring opportunities, and interactions with counterparts in industry groups and client organizations
We will count on you to:
- Collaborate with senior level colleagues and project specialists to identify key decision makers, account needs, and underlying risks in order to determine potential services, products, and combinations that will best serve and address client business objectives and compliance requirements.
- Conduct research and analysis to target new buyer hubs and gain insight into expansion opportunities, strategizing internal offerings and market trends to ideally institutionalize accounts within the business.
- Analyze and conceptualize collected project, account, and market data into viable offerings for proposal work, both for personal accounts and superior colleagues' accounts.
- Assist in developing custom solutions to address account and/or prospective account needs for complex accounts, and effectively present or assist with presentations for all solutions to senior colleagues or accounts/prospects.
- Work to ensure all managed accounts are in good standing, and address escalated issues or concerns in a timely and effective manner to ensure operational excellence and maintain high levels of client satisfaction.
- Nourish and grow professional network within client organizations, building strong relationships and understanding client needs and preferences.
- Attend and participate in industry events and conferences to build a strong professional network, maintain proximity to the relevant market, and represent the Company.
What you need to have:Â
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in account management or sales, preferably in a B2B environment.
- Strong analytical and problem-solving skills, with the ability to analyze and interpret quantitative and qualitative data.
- Excellent communication and presentation skills, with the ability to effectively communicate complex ideas and solutions to both internal and external stakeholders.
- Strong networking and relationship-building skills, with the ability to establish and maintain professional relationships with clients and industry professionals.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software.
Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individualâs particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.
