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Hotel Administrative Manager

2 months ago

Fernie, Canada Resort of the Canadian Rockies Full time

Hotel Administrator & Owner Liaison sought to manage operations, revenue, and guest relations at Fernie Alpine Resort's Lizard Creek Lodge and Fernie Slopeside Lodge.

Fernie Alpine Resort is seeking a highly organized and detail-oriented individual to fill the position of Hotel Administrator & Owner Liaison. This role will serve both Lizard Creek Lodge and Fernie Slopeside Lodge, working closely with the Hotel General Manager to ensure seamless operations across multiple properties.

Key Responsibilities:
  • Ensure consistency and excellence in all operations between both hotels with keen attention to detail
  • Develop and implement Standard Operating Procedures for various hotel departments as directed
  • Manage rates and inventory across all channels, contributing to the hotels' revenue management and distribution strategy
  • Handle, investigate, and resolve guest concerns in a timely and professional manner, responding to guest reviews
  • Prepare monthly commission invoice reconciliations for 3rd party booking channels
  • Maintain effective communication with other departments to fulfill the overall resort objectives
  • Maintain and adhere to RCR policies and procedures and Safety Management program
  • Hotel invoicing and accounts receivable duties
  • Act as the liaison between hotel operations and the Lizard Creek Owner's Association, including making reservations, communications, invoicing, data management, and assisting with month-end reporting tasks
  • General special project management
  • Assist with marketing and digital ad scheduling
Qualifications:
  • Strong communication skills, both written and verbal
  • Excellent time-management, attention to detail, organization, and multi-tasking skills
  • Ability to work efficiently and independently
  • Proficient in English, both verbal and written
  • Strong computer skills
  • Proficient in Microsoft Office Suite, primarily Microsoft Excel
  • Minimum 3 years hotel experience in either an administrative or supervisory role

This is a full-time year-round role requiring flexibility to meet varying business demands, including evening and weekend shifts. RCR offers industry-competitive compensation and benefits in a great working environment.

Fernie Alpine Resort is an equal-opportunity employer and looks forward to hearing from all qualified applicants.