Customer Service Specialist
4 weeks ago
Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing) family. Overall, we serve more than 607,000 people across Canada through Equitable Bank, Canada's Challenger Bank™ and EQB Inc.’s majority owned subsidiary ACM Advisors. We have been around for more than 50 years. Equitable Bank's wholly owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 6 million members. Together we have $119 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.The Customer Service Specialist is responsible for providing exceptional customer service to Equitable Bank’s existing borrowers via telephone and email. They must possess a broad range of knowledge, including the mortgage life cycle and Equitable Bank’s mortgage products and features.The Work Provide excellent customer service in an inbound customer service environment and through electronic correspondence with borrowers, solicitors, brokers and other stakeholdersSupport the borrower through their mortgage inquiries by identifying customer needs and providing appropriate options and solutionsProvide accurate information regarding our products and servicesFulfill customer expectations in a way that also complies with policies and procedures, for various functional areas of the mortgage life cycleParticipate in activities designed to improve customer satisfaction and business performanceProcess various updates to the mortgage account such as borrower contact information and requested account changesMeet expectations in regard to outlined call quality, compliance, and customer service standards while interacting with customersRecognize appropriate retention triggers for renewal and refinance opportunitiesMaintain accurate system records of inquiries and transactions processedLet's Talk About You Demonstrated front line customer service experience (for a minimum of 12 months) in finance or mortgage industryPost-secondary education (diploma)Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislationsMust be self-motivated with the ability to work with little or no supervisionAbility to multi-task by navigating various systems while communicating with customersAbility to easily build rapport and foster positive relationships with both customers and team membersExceptional interpersonal and communication skills – written and oralStrong active listening skills with the ability to engage with the customerProfessional and courteous telephone mannerPrevious experience with Home Equity Line of Credit (HELOC) productStrong mathematical and analytical skillsComputer literate (MS Outlook, MS Word, MS Excel)Ability to ensure customer issues are handled appropriately, and escalating issues when necessaryWhat we offer (For full-time permanent roles) Competitive discretionary bonus✨ Market leading RRSP match program
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Customer Service Specialist
2 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
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Customer Service Specialist
2 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
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Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
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Customer Service Specialist
2 weeks ago
Toronto, ON, Canada Equitable Bank Full timeJoin a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...
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Customer Service Specialist
2 weeks ago
Toronto, ON, Canada Equitable Bank Full timeJoin a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...
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Customer Service Specialist
4 weeks ago
Toronto, ON, Canada Equitable Bank Full timeJoin a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...
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Customer Service and Sales Specialist
2 weeks ago
Toronto, ON, Canada Summit Search Group Full timeClinical Sales and Customer Service Specialist - $80-90K TI Based in GTA Territory Eastern Canada Our client is one of Canada’s largest specialty medical device organizations representing some of most recognized and trusted medical devices and products. Their focus is to provide unparalleled value, support, and service and offer the best technology...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
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Customer Service Specialist
5 months ago
Toronto, Canada Homepro Pest Control Full timeGet started on an exciting career at Homepro Pest Control! We are looking for a Customer Service Specialist to join our growing team. Homepro is a leading pest control provider servicing residential and commercial clients across Ontario. Homepro is a fast-growing company with an incredible team and a friendly, inclusive environment. We are committed to the...
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Cleaning Specialist
4 hours ago
Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full timeJob SummaryWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our workspaces.ResponsibilitiesProvide exceptional cleaning services to maintain a safe and healthy environmentOperate and maintain...
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Cleaning Specialist
32 minutes ago
Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full timeJob SummaryWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our workspaces.ResponsibilitiesProvide exceptional cleaning services to maintain a safe and healthy environmentOperate and maintain...
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Clinical Sales and Customer Service Specialist
2 weeks ago
Toronto, ON, Canada Summit Search Group Full timeClinical Sales and Customer Service Specialist - $80-90K TIBased in GTATerritory Eastern CanadaOur client is one of Canada’s largest specialty medical device organizations representing some of most recognized and trusted medical devices and products. Their focus is to provide unparalleled value, support, and service and offer the best technology solutions...
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Clinical Sales and Customer Service Specialist
2 weeks ago
Toronto, ON, Canada Summit Search Group Full timeClinical Sales and Customer Service Specialist - $80-90K TIBased in GTATerritory Eastern CanadaOur client is one of Canada’s largest specialty medical device organizations representing some of most recognized and trusted medical devices and products. Their focus is to provide unparalleled value, support, and service and offer the best technology solutions...
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Customer Service Specialist
7 days ago
Toronto, Ontario, Canada Workplace Options Full timeCustomer Service Specialist Job Description Join our team as a Customer Service Specialist and play a vital role in delivering exceptional support to employees and their families, connecting them with valuable resources and referrals in their community. About Us Founded in 1982, WPO is a leading provider of holistic wellbeing solutions, trusted by 51% of...
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Bilingual Customer Service Specialist
1 month ago
Toronto, Ontario, Canada Canadian Tire Corporation Full timeBilingual Customer Service Specialist - (French/English)Become a vital part of a dynamic team that is committed to excellence and works collaboratively to deliver exceptional customer service across Canada. We are currently in search of enthusiastic individuals who are passionate about providing outstanding customer experiences.Position Overview:Customer...
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Sales and Customer Engagement Representative
2 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
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Sales and Customer Engagement Representative
2 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
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Customer Service Specialist
2 weeks ago
Toronto, Ontario, Canada David's Bridal Full timeJob SummaryWe are seeking a highly skilled and experienced Alterations Specialist to join our team at David's Bridal. As an Alterations Specialist, you will be responsible for providing exceptional customer service and ensuring that every bride feels like a princess on her special day.Key ResponsibilitiesCustomer Service: Welcome all customers with genuine,...
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Customer Service Specialist
2 weeks ago
Toronto, Ontario, Canada David's Bridal Full timeJob SummaryWe are seeking a highly skilled and experienced Alterations Specialist to join our team at David's Bridal. As an Alterations Specialist, you will be responsible for providing exceptional customer service and ensuring that every bride feels like a princess on her special day.Key ResponsibilitiesCustomer Service: Welcome all customers with genuine,...
