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IT Technical Support Specialist
1 month ago
Position: IT Technical Support Specialist Location: Brandon, MB, R7A 2B3 Duration: 5 Months Job Type: Contract Work Type: OnsitePay: $27-$27.00/hr Job Description: We are looking for an experienced deskside support tech who can work independently and within a deskside support team.Tech will be resolving Remedy tickets for operating system and application support, as well as installations, adds, moves, & changes.Tech must have a working knowledge of desktop/laptop hardware, software support, print drivers, and basic application support.We need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians. That’s where you come in.You will be expected to deliver exceptional customer service as the face of client.You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems. you make it happen.Be helpful and understanding - provide the support you would want.Customize the customer experience for every individual and all communication, instructions, and product knowledge to the level of the individual.Determine the most cost effective repair to minimize customer downtime.Be proactive.Prepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possible.You will work with client as a Desktop Technician, you will play a crucial role in supporting our customers and proactively identifying their needs.You will work to create the ideal experience that any customer would seek to encounter.For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue.You will be the face of our operation and the go-to for what makes our company run, our customers. Who You Are.Experience: 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.A+ Certification or able to obtain within first 6 weeks of employment.Solid experience and understanding of IT services and productsEnthusiastic about technology and willing to learn and stay on the cutting edge. PersonableRelatable and responsible when interacting with ALL customersWhen the customer has a problem are they going to dread your visit If yes, you're not picking up what we're putting down.Consultative approach to solving issues. Help us, help them. ReliableAble to transform technical IT solutions lingo into terms everyone understands.Impeccable follow-through to customer satisfaction.Will attempt to connect to anyone you meet, no matter how difficult. Go-Getter.Insatiable desire for knowledge, independence, and success. Strive for more than the status quo.Not intimidated by problems you've never seen before.Confidence is key.
