Sales Operations Manager

2 weeks ago

Ontario, Canada NexTec Group Full time

Role Description

Mission

The Sales Operations Manager role involves partnering with the Vice President of Sales to serve as a liaison between the Vice President and the Sales Team to support the growth of the Sales Team. The Sales Operations Manager will be responsible for getting accurate, real-time visibility of team performance, comparing individual performances within a sales team, better forecasting to help sales representatives achieve success, creating, communicating, and compensating understandable goals, and owning the CRM and other sales tools.

Responsibilities

  • Serve as a liaison to the Sales Team, other departments, clients, outside vendors, etc.
  • Assist with follow-up communication to ensure responsiveness.
  • Manage expedited sales requests and prioritization. This requires alignment with various internal teams.
  • Assist with price estimation creation and contract renewals.
  • Assist with Requests for Proposal, including updating literature and internal communication.
  • Organize a system for housing documents relevant to the sales process.
  • Work with the Marketing Team to ensure both teams are aligned.
  • Schedule Sales Team meetings, interdepartmental meetings, and meetings on behalf of the Vice President.
  • Work with the Sales Team to maintain and monitor processes for managing sales.
  • Responsible for managing the adherence to the sales deal process and sales order processing activities.
  • Follow defined processes and coach sales leaders to leverage the same in order to reach company-wide compliance.
  • Forecast to help sales representatives achieve success.
  • Manage forecast opportunities for pipeline and National Sales calls.
  • Track long-term sales data.
  • Complete the initial review of third parties.
  • Assist with the management, maintenance, and monitoring of the CRM.
  • Monitor various dashboards, stages, and time per step.
  • Develop and track metrics to measure the success of the Sales Team.
  • Develop insights into and track the productivity of the Sales Team.
  • Report anomalies to the Vice President of Sales.
  • Assist with the creation, communication, and maintenance of sales compensation plans.
  • Track Management by Objective goals for the Sales Team.
  • Assist with the delegation of leads to the Sales Team.
  • Manage audits to ensure there is alignment with Sage and Acumatica.
  • Develop and administer training for Sales Team members.
  • Help develop and administer onboarding plans for new Sales Team staff.
  • Provide feedback to the Vice President of Sales.
  • Other duties as assigned.
Education and Experience

  • A four-year college degree is required.
  • Two or more years of experience within a sales organization in the Sales Operations Manager role or a similar role.
  • ERP experience is preferred. Experience with Sage, Acumatica, and Microsoft ERP solutions is a plus.
  • Extensive experience with CRM/database tools required.
  • Strong analytical, organizational, and time management skills.
  • The ability to balance a large group of diverse projects and people simultaneously.
  • Excellent attention to detail.
  • The ability to work well with others.
  • Prior experience supporting multiple team members is required.
  • Excellent written and oral communication skills.
  • Competent in all Microsoft Office applications.
  • Advanced Outlook skills across multiple time zones required.
  • Business experience with Microsoft Teams meetings or other remote meeting applications (Zoom, Slack, WebEx, etc.) is required.
  • Ability to work remotely with limited supervision.
  • Strong sense of urgency and responsibility.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constantly requires sitting or standing at the workstation, vision, hearing, talking, and fine dexterity. Occasionally requires walking, reaching, kneeling, pushing/pulling, bending, and crouching.

Compensation

Compensation is commensurate with knowledge, skills, and experience. The general compensation range for the Sales Operations Manager role is $80,000 to $120,000 per year.

About NexTec

NexTec Group is a consulting firm with customers and employees spread throughout the US and Canada, specializing in technology to help our clients manage and transform their business. This includes Enterprise Resource Planning (ERP) and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses. In the 25+ years that NexTec has been in business, we've developed close working relationships with our customers, partners and each other. Consistently recognized on of the top 100 VARs by Bob Scott and Accounting Today, we have the biggest and most experienced Sage team in the industry with multiple Sage awards throughout the years and our Acumatica team is a Gold-certified partner and President's Club member.

** NO THIRD PARTIES PLEASE **

NexTec is an equal opportunity employer and participates in the e-Verify program. . #J-18808-Ljbffr

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