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Manager - Clarington Carstar Collision

5 months ago

Ontario, Canada Fraser Ford Sales Full time

**Manager - Clarington Carstar Collision**:
Summary & Qualities

The Body Shop Manager is responsible for overseeing all operational aspects of our Carstar Collision Center with a knowledge of high-quality collision repair. The manager is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The manager must have a good understanding of insurance claims procedures and policies communicating with the adjuster and customer regarding the repair status of the vehicle. Responsibilities include the managing of the production of workflow, overseeing the completion of all repair within expected target dates while achieving productivity, profitability, and exceptional customer service. It is imperative the manager possess a good work attitude creating a team spirit in support of the company and fellow employees

Duties/Responsibilities
- Manage the day-to-day operations of the facility, its employees and customer relations
- Maintain relationships with our insurance partnerships by ensuring all guidelines are adhered to.
- Inspect qualified vehicles and write damage appraisals.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
- Oversee ordering of auto Parts and body shop supplies.
- Review work orders, assigns tasks to employees and verify the quality of work performed.
- Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
- Resolve all customer-related and employee complaints.
- Recruit, interview and hire new employees to ensure adequate staffing.
- Oversee the training, development, corrective action of all employees.

Experience/Skill Requirements
- 2 - 5 years experience in Management experience in a collision facility.
- prior experience as a collision estimator or insurance appraiser
- Fluent in Estimating Software (Audatex and/ Mitchell)
- I-CAR training or other industry training preferred.
- Work independently without close supervision
- Flexible/adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel
- Highly organized; ability to handle multiple concurrent assignment
- Developed reasoning/problem solving skills; analytical and decision-making skills
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (reading, writing, speaking, listening)
- Ability to train others
- Able to motivate and manage production team
- Professional leadership ability
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:

- Monday - Friday (8:00 a.m. - 5:00 p.m.)

Work Environment

Exposure to:

- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise

Work Remotely
- No