IT Technician Help Desk
Found in: Jooble CA O C2 - 7 days ago
Do you have a passion for building and supporting amazing IT experiences?
We’re looking for an IT Specialist to be part of our Workplace Technology team at our office in Toronto, ON.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
This is an office-based role. You will be required to be in our Toronto office four days per week.
We’re focused on building systems, offices, and processes that scale as we transform our industry.Our guiding mission is to support our entire team through the use of technology and supreme customer service. As the technology landscape changes, we need to make sure all our systems stay ahead of the curve and we’re always building better ways for our employees to do their best work. This applies to you as well - through dedicated feedback, continuous 1:1’s and endless learning opportunities, we want to help accelerate your career too
Reporting to Senior Manager, IT & Operations , the IT Specialist will help take the tools and systems we have in place and ensure they’re optimized for performance, reliable for our employees, and scalable as we continue to grow. The IT Specialist will:
Take ownership of our support desk and triage all IT related questions
Own core network hardware (Firewall, switches, AP’s) configuration changes and troubleshoot performance issues
Build upon our IT knowledge base and create articles that anticipate problems before they come back around
Manage accounts for user password resets
Provide technical support related to laptops, software, printers, video conferencing equipment, and mobile devices
We’re big fans of automation and clever solutions
Demonstrated experience in IT Support or System Admin role with MacOS Administration and mobile devices (IOS) while in a hybrid support environment
Knowledge of on-prem network principles and hardware (Firewalls, Switches, Wireless networks)
Experience with machine and account provisioning and de-provisioning
This is an office based role but all interviews are being conducted virtually – via phone or video.
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