Help desk technical agent

Found in: Jooble CA O C2 - 6 days ago


Brantford ON, Canada OpenDoor Technology Inc. Full time

As an Intermediate Help-desk Agent, you will be a vital part of our support team, assisting clients with technical issues related to Microsoft 365 and Dynamics 365 Business Central. This role requires an understanding of Business Central (with the opportunity to grow in knowledge via training) and the ability to provide top-notch customer service.

Provide exceptional customer support via phone, email, and chat, maintaining a high level of professionalism.
Act as first contact for incoming requests via phone, Teams, email and our help-desk portal.
Maintain knowledge base and help-desk portal information.
Diagnose and resolve technical issues related to Microsoft Dynamics 365 Business Central promptly and effectively.
Assist customers with licensing and ordering questions post sale via our e-commerce customer portal.
Continuously update their knowledge of Microsoft 365 and Dynamics 365 Business Central and related technologies to stay current in a rapidly evolving field.

Experience with Microsoft Dynamics 365 Business Central, ideally as a consultant/implementer and/or as a key user providing support.
At least 2 years of experience within software technical support/help-desk within Microsoft 365 Business Central or another ERP.
Attention to detail and quality while coordinating and prioritizing multiple tasks
Access to the latest training and certification programs.
Open Door Technology is a dynamic and innovative Microsoft business solutions provider committed to empowering businesses with cutting-edge technology. We are seeking a motivated and skilled Intermediate Help-desk Agent with a passion for Microsoft Dynamics 365 Business Central to join our team. This is a fantastic opportunity to work with a range of global clients and expand your expertise in the fast-paced world of Microsoft solutions


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