Help Desk Technician

3 weeks ago

Toronto, Canada Options Consulting Solutions Full time

HELP DESK TECHNICIAN

CONTRACT

TORONTO, ON (HYBRID)


Are you seeking a role where you can actively contribute to resolving technical issues and supporting end users in a dynamic and collaborative environment?

Are you passionate about leveraging your expertise in IT support to enhance the user experience and ensure the smooth operation of hardware, software, and network systems?


The Company

Our client is a distinguished organization that provides a vast Canada-wide membership base with training and development programs.


Company Perks and Rewards

  • Competitive pay rate
  • Hybrid work model (4 days in office)
  • Career development and learning opportunities
  • Smart, collaborative, and innovative team
  • Possibility for contract extension


The Job

You will be actively involved in troubleshooting technical issues and providing support to end users and the IT team to resolve them efficiently. Your main responsibilities will include:

  • Responding to requests for technical assistance via various channels, including in-person, phone, chat, or email
  • Planning, prioritizing, diagnosing, and resolving hardware, software, and network issues
  • Providing one-on-one support to employees for hardware/software-related questions and problems
  • Deploying and configuring desktops, laptops, and peripherals
  • Assisting with managing user accounts, access control, and phone system administration
  • Setting up VPN clients and providing remote computer support as needed
  • Installing and troubleshooting software applications
  • Ensuring the complete resolution of issues and following up with users
  • Staying updated on system information, changes, and updates
  • Assisting with updating training manuals for software and hardware
  • Providing setup and support for audio/video conferencing and webinars


What you bring to the job

You are someone with excellent working knowledge of end-user hardware, software, and equipment. You stay calm when under pressure and come with the following qualifications and skills:

  • 2+ years of experience in a user-facing Help Desk role
  • Experience with Windows, Azure, Office 365, Hyper-V, and network protocols
  • Strong troubleshooting and help desk support skills
  • Ability to work individually or as part of a team in a fast-paced environment
  • Customer service-oriented with excellent communication skills
  • Strong organization, time management, and problem-solving skills


Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference #12761.


I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role


Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.

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