Head of Account Manager F/H

Found in: Jooble CA O C2 - 1 week ago

Toronto ON, Canada Dept Full time

We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. This role is part of our Personalized Creative team. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more
**Please note that this Account Director position is a 6 month fixed term contract opportunity.
As an Account Director you will be responsible for building strong relationships with clients at all levels including strategic input and overseeing the delivery of a wide variety of substantial integrated campaigns. You may be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the client services and the senior design team.You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries and profitability without compromising the creative integrity. You will be highly organised, with a strong attention to detail and great time management skills, being able to juggle several projects and priorities at once at different stages of the process. To manage client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.
To liaise with clients and manage their expectations.
To relay client feedback to designers, copywriters and developers & plan and manage workloads of the team.
To ensure client requirements are met whilst protecting DEPT values/brand.
To support the senior team with administrative tasks. 

To build a full understanding of the clients’ business, strategies, objectives, brand,
audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser. 

To build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation. 

To work closely with creative and strategy teams and to have oversight of all statements of work/proposals as well as all content production for clients. 

Ensure success criteria are met and projects are delivered to time and to budget. 

To ensure a good knowledge of all DEPT products and services and actively promote them to clients. 

To report back to senior management with internal and external issues and events that might impact upon accounts, either positively or negatively. 

To direct account management activity – undertaking pitches and presentations, formulating and implementing account plans, and running the account management process. 

Writing proposals and creative treatment. Managing workflows. Lead Account Direction best practice within the Agency. 

To maintain a strategic overview of key accounts and their markets – running regular internal client-facing account reviews. To oversee the client contract, to proactively manage the account and resources to maximise profitability. To be responsible for cost and pipeline management. 

MANAGEMENT & LEADERSHIP:
Delegate and allocate responsibilities efficiently to manage projects end to end.
Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments. 

Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence. 

Match project tasks with opportunities for development so that employee potential is utilised to the maximum. 

Manage change and effectively cascade information to teams to ensure smooth execution.
Experience delivering broad range of multi-channel marketing communications including digital and direct. 

Extremely organised, with the ability to manage multiple projects and priorities simultaneously. 

Ability to work under pressure and meet and manage deadlines with ease and efficiency. A great team player and team building skills.

People management / leadership skills.

Excellent negotiator with good networking ability.
Resource management skills and ability to handle complex / sensitive issues.
Excellent planning and organisation skills.

Ability to manage and develop client and supplier relationships.
Ability to commercially manage budgets.
Advanced working knowledge of Microsoft Office Packages.
15 days holiday (per annum, pro rata)
~ A flexible, hybrid working policy
~ Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
~ Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
~ Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
~ Tons of Office perks in our Toronto office We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
DIVERSITY, EQUITY, & INCLUSION
Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion?

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