Advisory Salesforce Administrator

3 days ago

Greater Ottawa Metropolitan Area, Canada N-able Full time

IT doesn’t get better than this N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference



Operating in tandem with our regionally based administrators on a regular basis, this role will primarily be responsible for the stewardship of master data and recurring processes inside Salesforce. The role will also include various ad-hoc projects, including but not limited to, targeted data enrichment, research and resolution of specific data discrepancies, report design and distribution, and cross departmental collaboration.


What You'll Do:

  • Work on different facets of Case Management like complex Case Assignment Rules, SLA, Routing Configurations, etc
  • Assistance with issues related to customer community portal built on SF experience cloud
  • Customize and configure out-of-the-box functionality features such as Flows, workflows, process builder, email templates, data categories etc.
  • Implement and govern security related to profiles, permission sets, roles, sharing settings, and login access policies.
  • Create and maintain comprehensive documentation for system configurations, processes, and user guides. Provide training sessions for users and team members on new functionalities and best practices.
  • Assist with third-party application integrations, as assigned.
  • Assist with maintenance release review and task completion.
  • Perform and coordinate deployments with the Salesforce admin team.
  • Perform sandbox refreshes and activities related to those refreshes as appropriate.
  • Research and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or tools.


What You'll Bring:

  • 8+ years of Salesforce Administration experience.
  • Case Management Experience
  • Experience Cloud Experience would be an added advantage
  • Experience on Einstein bot would be an added advantage
  • Sales Cloud Experience is a plus
  • Must be active Salesforce Certified Administrator or Advanced Administrator a plus.
  • Strong attention to detail while servicing tickets, during deployment processes and curating documentation.
  • Must be a team player who understands the importance of teamwork, collaboration, and open communication.
  • Must possess ability to work independently in a fast-paced, dynamic environment.
  • Must have excellent problem-solving and decision-making skills.
  • Must possess good change management practices and rigorously test any changes within the Salesforce sandbox before deploying to production.
  • Bachelor’s degree in Computer Science, Business or related area.


What do we offer you?

  • Medical, dental and vision – for employee, partner, and children
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Pension Plan with company-contribution
  • Employee Stock Purchase Program
  • Discounted gym access at several local facilities
  • FuN-raising opportunities as part of our giving program
  • N-ablite Learning – custom learning experience as part of our investment in you
  • The Way We Work – our hybrid working model based on trust and flexibility


At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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