Salesforce Administrator

1 week ago

Ottawa, Canada N-able Full time

Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

We are looking for a Salesforce Administrator. Operating in tandem with our regionally based administrators on a regular basis, this role will primarily be responsible for the stewardship of master data and recurring processes inside Salesforce. Responsible for various ad-hoc projects, including but not limited to, targeted data enrichment, research and resolution of specific data discrepancies, report design and distribution, and cross departmental collaboration, among others.

What You'll Do:

- **Please note this is a hybrid position, therefore office attendance in the Ottawa collaboration hub is required.**:

- Work on different facets of Case Management like complex Case Assignment Rules, SLA, Routing Configurations, etc.
- Assistance with issues related to customer community portal built on SF experience cloud.
- Implement and govern security related to profiles, permission sets, roles, sharing settings, and login access policies.
- Assist with maintenance release review and task completion.
- Perform and coordinate deployments with the Salesforce admin team.
- Perform sandbox refreshes and activities related to those refreshes as appropriate.

What You'll Bring:

- 3-5 years of Salesforce Administration experience.
- Case management experience.
- Experience on Einstein bot would be an added advantage.
- Sales Cloud Experience is a plus.
- Must be active Salesforce Certified Administrator or Advanced Administrator a plus.
- Strong attention to detail while servicing tickets, during deployment processes and curating documentation.
- Must be a team player who understands the importance of teamwork, collaboration, and open communication.
- Must possess ability to work independently in a fast-paced, dynamic environment.
- Must have excellent problem-solving and decision-making skills.
- Must possess good change management practices and rigorously test any changes within the Salesforce sandbox before deploying to production.
- Bachelor’s degree in Computer Science, Business or related area.

Purple Perks:

- Medical, dental and vision - for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Retirement Savings Plan
- Employee Stock Purchase Program
- Free Lunch 2x per week at Collaboration Hubs
- On-site gym access at select Collaboration Hubs / Discounted gym access for Canadian Collaboration Hubs
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility

About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT

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