Salesforce Administrator Internship

2 weeks ago


Ottawa, Canada N-able Technologies Ltd. Full time
strong>Why N-able

IT doesn’t get better than this N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. p>

Operating in tandem with our regionally based administrators on a regular basis, this role will primarily be responsible for the stewardship of master data and recurring processes inside Salesforce. The role will also include various ad-hoc projects, including but not limited to, targeted data enrichment, research and resolution of specific data discrepancies, report design and distribution, and cross departmental collaboration.


What You'll Do

  • Work on different facets of Case Management like complex Case Assignment Rules, SLA, Routing Configurations, etc.
  • Assistance with issues related to customer community portal built on SF experience cloud.
  • Customize and configure out-of-the-box functionality features such as Flows, workflows, process builder, email templates, data categories etc.
  • Implement and govern security related to profiles, permission sets, roles, sharing settings, and login access policies.
  • Create and maintain comprehensive documentation for system configurations, processes, and user guides. Provide training sessions for users and team members on new functionalities and best practices.
  • Perform and coordinate deployments with the Salesforce admin team.
  • Research and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or tools.

What You'll Bring

  • 8+ years of Salesforce Administration experience.
  • Must be active Salesforce Certified Administrator or Advanced Administrator a plus.
  • Strong attention to detail while servicing tickets, during deployment processes and curating documentation.
  • Must possess good change management practices and rigorously test any changes within the Salesforce sandbox before deploying to production.
  • Bachelor’s degree in Computer Science, Business or related area.
    • Medical, dental and vision – for employee, partner, and children
    • Generous PTO and observed holidays.
    • Pension Plan with company-contribution.
    • Discounted gym access at several local facilities. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.


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