Account Coordinator

6 days ago

Airdrie, Canada OPENLANE Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

  • We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

  • We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

  • And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

  • Competitive pay

  • Company-paid medical, dental, and vision benefits 

  • Immediately vested RRSP (Canada) with company match 

  • Paid Vacation, Float, and CareTime

  • Employer-paid short-term disability, life insurance, and AD&D 

  • Long Term Disability 

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer in your community

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement 

We’re Looking For:

We are seeking an Account Coordinator with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for coordinating fleet & rental accounts. You will also support the redemption process for repo units, including liaison with the national accounts team and local customers to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts. 

You Are:

  • Customer-Centric: Display empathy and understanding when dealing with clients facing vehicle repossession, guiding them through the redemption process with compassion and patience.

  • Collaborative Team Player: Foster relationships with various internal departments, collaborating closely with sales, administration, and accounting teams to enhance and expand the account portfolio.

  • Detail-Oriented Organizer: Ensure seamless management of multiple accounts, consistently meeting customer service level agreements (SLAs) and optimizing communication channels.

  • Adaptive Communicator: Tailor communication styles adeptly to accommodate diverse clientele, facilitating smooth interactions and conflict resolution as necessary.

  • Problem Solver: Identify issues promptly, proactively resolving concerns to maintain high client satisfaction levels and uphold company standards.

You Will:

  • Manage local commercial and fleet vehicle inventory, overseeing data entry, leasing processes, internet showcasing, sales agreements, and vehicle lineup determination.

  • Inspect and validate sales vehicles' compliance with specifications, authorizing and arranging necessary repairs while organizing work order forms efficiently.

  • Execute negotiations for pending bids in alignment with customer service level agreements (SLAs), ensuring favorable outcomes.

  • Assist in logistics coordination for transportation needs, handling billing and related administrative tasks.

  • Generate comprehensive reports by extracting data from computerized systems, including inventory reports and sales summaries.

Must Haves:

  • 1-2 Years of related experience or education in account coordination 

  • Tech-savvy, and comfortable using Google Suite 

  • Strong customer service and communication skills

  • Excellent organizational and time management skills

Nice to Haves:

  • Prior experience in account management/business development 

  • Prior experience within the automotive remarketing industry

  • Experience with AMS, VTrace, and other OPENLANE systems

  • Bilingual (English/French)

Sound like a match? Apply Now - We can't wait to hear from you

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