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Customer Service and Community Events Coordinator

3 months ago

Waterloo, Canada TerraCorp Management Full time

Job Title: Customer Service & Community Events Coordinator


For over 60 years, TerraCorp. Management Inc. has been providing quality apartments across Southwestern Ontario. Quality, value, and commitment are present in all of TerraCorp’s suites. Our apartments are "home" to our residents, offering modern comforts, renovated interiors and exteriors, and building and community amenities in various communities.

We are seeking an energetic and motivated Customer Service & Community Events Coordinator. The focus of the Customer Service & Community Events Coordinator is to support the Property Manager along with to provide the best-in-class customer service to all matters pertaining to the lease agreement and administration, suite occupation and supporting residents throughout their occupancy. On a daily basis, this person will work on tasks such as:

  • Prepare resident arrival ensuring the coordination of a smooth move-in and move-out for all parties
  • Maintain resident database
  • Assign resident parking and maintain the parking log
  • Administration of assignments
  • Coordination of party room rentals for residents
  • First line of response for all residents’ requests and inquiries in a prompt and professional manner
  • Prepare mass and individual resident communications such as notices, construction updates, maintenance repairs, rent arrears, e-newsletters and events
  • Understanding of the Residential Tenancies Act with respect to landlord rights and obligations
  • Organization of resident events
  • Writing work orders for maintenance department based on information from residents, technicians or based on information gathered from site visits
  • Maintain logs related to the following: Essential Lead Maintenance (EMP), project lists for the individual towers and unit turnover
  • Obtain quotes for property management services required
  • Bank deposits and monthly rent collection reporting
  • Submit daily, weekly, monthly reports as requested
  • Conduct yourself in a friendly and professional manner
  • Perform other duties as assigned

Qualifications and Skills

  • Strong background in administration and customer services
  • Two or more years of experience in Property Management
  • Excellent verbal and written communication skills
  • Great attention to detail and a strong ability to multi-task
  • Strong computer skills (Excel and Microsoft Word)


Benefits

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Schedule

  • 8 hour shift
  • Monday to Friday


Location

  • Waterloo, ON N2L 0C3


Interested applicants should apply directly to this posting.

We would like to thank all applicants for your interest in working as part of our team Only those applicants selected to move forward in the recruitment process will be contacted.

TerraCorp Management is committed to employment equity and diversity in all levels of the organization. Further, TerraCorp Management welcomes those applicants with disability related needs and those in need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon being contacted.