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Implementation Specialist
1 month ago
SysAid’s mission is to liberate employees by unlocking the full potential of AI.
SysAid is a dynamic SaaS company specializing in IT Service Management (ITSM) while pioneering generative/conversational AI. We are recognized as a leading innovator in the industry, and already liberating over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.
Our vision is a workplace where users can get the best possible experience when they need assistance, information, or services. countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.
As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients, and join a team of professionals.
What will you be doing:
- Leading customers, through the implementation process with a primary focus on off-site implementations (via scheduled sessions using web conferencing).
- Understanding the business processes, and application environment, and gathering customers’ requirements.
- Meet the client's expectations and internal deadlines to ensure timely and successful implementations.
- Providing technical support to cross-functional teams for our product.
- Maintaining technical proficiency through self-training.
Requirements:
- Desire and motivation to develop your technical and interpersonal skills by supporting the implementation processes of a SAAS product.
- You have former experience with Technical support roles with a level of knowledge in the IT, and ITIL fields.
- ITIL Foundation Certificate- an advantage.
- You’re able to manage projects under time limitations, handling multiple tasks simultaneously.
- You’re able to deliver presentations to all business levels.
- You have strong oral and written English communication skills.
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