Implementation Specialist

3 weeks ago

Toronto, Canada Q4 Full time

**About Q4**

At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day. We’re on a mission to deliver a best-in-class client experience that is driven by technology, data, and of course, our people.

Q4 is the leading capital markets access platform that is transforming how issuers, investors, and the sell-side efficiently connect, communicate, and engage with each other. We are a trusted partner to more than 2,650 public companies globally, including many of the most respected brands in the world, and we maintain an award winning culture where our team members grow and thrive. We are on our way to becoming the largest and most trusted, Investor relations platform company in the world.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

**Come grow with us**

**The gig.**

Q4 is seeking an Implementation Specialist to manage the execution of complex website and projects from inception through to delivery. This project management focused work will include scope creation and scope-creep-management, client communications, resourcing, scheduling, and status reporting.

The Implementation Specialist we are looking for will join an established team with strong processes, but won’t be afraid to look for process improvements along the way. You will know how to utilize project management tools and skills and learn our standardized processes; but, be delivery-focused enough, to ensure the job gets done in any situation. Most of all, you appreciate the satisfaction that comes from consistently launching and delivering high-quality projects on time, and on budget.

**Key Responsibilities**:

- Manage projects from initiation to delivery;
- Develop, maintain and effectively execute a high volume of concurrent projects from planning through to implementation and deployment;
- Understand and communicate client’s business needs to the relevant internal teams;
- Alongside the project leadership, you will create and enforce project documents/ schedules, ensuring deadlines and launch dates are adhered to;
- Communicate effectively both internally and externally to drive projects and manage expectations; and
- Track, prioritize, manage and report project issues

**Required Skillset**:

- Minimum 1 year experience of managing projects (PM/PMO) in a SAAS environment;
- Successful delivery of projects from start to finish;
- Strong English comprehension and communication skills;
- Experience of working directly with (b2b) clients;
- Strong problem solving and decision-making ability;
- Solid understanding of web and mobile technology;
- Usability best practices;
- Strong attention to detail and accuracy; and
- Proven time management skills - able to handle conflicting priorities and juggle multiple projects.

**Education and Learning**:

- Digital/web experience a must;
- Technical, Mobile Apps and Capital Markets experience are a nice to have;
- Working knowledge of PC or Mac-based environments;
- Proficiency in JIRA, Google Workspace and Salesforce
- Undergraduate business degree or project management qualification would be considered beneficial.

**Why Q4?**

We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:

- Health & dental benefits to balance your heart, mind, and body;
- Unlimited paid time off so you can truly recharge and enjoy life;
- Virtual team building and socials, keeping people connected is important to us; and
- A fantastic culture to top it all off

Join #Q4orce

LI-Remote #q4orce

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