Implementation Specialist

2 months ago

Toronto, Canada Traction Rec Full time

We’re looking for an **Implementation Specialist** to join our team and be part of our next stage of growth. As an Implementation Specialist, your top priority is to support our customers in system migration while building strong and trusted relationships. You are an advisor who seeks to understand and define problems. You will be responsible for proactively supporting our customers for a range of scenarios including implementing Traction Rec, configuring Salesforce, analyzing business requirements, designing process solutions, and training customers to meet their business needs.

**Who we are**

Traction Rec empowers customers with great technology. Built on the Salesforce platform, we enable YMCA’s, Jewish Community Centers (JCC’s), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions. At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do.

Traction Rec has been recognized by Salesforce as Nonprofit Sales Partner of the Year and ISV Partner of the Year. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers.

At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team.

**Skills**

Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. Typically, we find that people are successful in this role when they have:

- Degree/diploma in Business, Information Systems or equivalent experience
- 2+ years technology, consulting and/or internal technology management experience
- Strong experience in systems implementation, administration and/or ongoing improvement, especially in training end users, change management, creating standard operating procedures and helping organizations through large amounts of process change.
- Technical or process design acumen to translate business requirements into functional design
- Excellent listening skills to fully understand customer requirements and pain points
- Strong analytical skills and the ability to meet tight deadlines, while working in a fast-paced environment
- Ability to build trust remotely as well as in-person
- Proven ability to design and optimize business processes and integrate business processes across disparate systems
- Past experience in user training or rolling out new technology to end users
- Experience in the non-profit sector, specifically related to donor, membership and program management
- Effective independent time management and prioritization
- Bonus points if:

- You’ve worked in nonprofit, community centers, such as YMCAs
- You've worked in the Salesforce ecosystem.
- You’re a results oriented person who likes to roll up their sleeves to get things done.
- You’re energized by a fast-paced environment.

**What You Will Be Doing**
- Work with the client to understand their current business issues and pain points
- Gather and document requirements to support business solution design results
- Maintain awareness of industry best practices for Nonprofit Cloud offerings
- Translate business requirements into well-architected solutions that best leverage Traction Rec, the Salesforce platforms, and associated products
- Articulate the benefits and risks to a solution’s feasibility and functionality
- Declarative Salesforce configuration to support client requirements
- Robust training and enablement for customers on Salesforce and Traction Rec functionality to help them build their own capabilities
- Follow and understand new Salesforce product and technical capabilities
- Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals
- Collaborating with internal support team to assist clients after system go live as needed
- Travel to clients (Must be able to travel in Canada and US, without restriction)

**Compensation**

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $75,000-$85,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

**If you’re interested, so are we Send your resume our way, and let's chat.**

Please note that employment is contingent on the successful completion of background and reference checks.

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