Implementation Specialist

2 months ago

Toronto, Ontario, Canada Forethought Full time

Job Summary

Forethought is seeking a highly skilled Implementation Specialist to join our dynamic team. As an Implementation Specialist, you will play a critical role in the successful deployment and configuration of our projects, working closely with clients to understand their needs and requirements.

Key Responsibilities

  • Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines.
  • Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform.
  • Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution.
  • Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed.
  • Work on and train Large Language Models (LLMs) to enhance customer experience for clients.
  • Develop and maintain project documentation, including implementation plans, configuration guides, and training materials.
  • Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions.
  • Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle.
  • Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
  • Strong understanding of software deployment methodologies, system integration, and configuration best practices.
  • Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
  • Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs.
  • Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
  • Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
  • Experience with Sentry, Kibana, or other error logging tools preferred.
  • Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.

What We Offer

  • A chance to be an early member of a hyper-growth startup with equity to match.
  • An opportunity to help us define a new market within AI.
  • Ability to solve challenging problems with a world-class team.
  • A low ego company culture that is obsessed with feedback and helping each other grow.
  • A distributed team, with a flexible approach to work that allows you to choose how you best work.
  • Competitive medical, dental, and vision coverage.
  • Paid maternity, paternity & adoption leave.
  • Unlimited paid time off.

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