Implementation Specialist

6 days ago

Toronto, Ontario, Canada Forethought Full time

Job Summary

Forethought is seeking a highly skilled Implementation Specialist to join our dynamic team. As an Implementation Specialist, you will play a critical role in the successful deployment and configuration of our projects, working closely with clients to understand their needs and requirements.

Key Responsibilities

  • Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines.
  • Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform.
  • Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution.
  • Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed.
  • Work on and train Large Language Models (LLMs) to enhance customer experience for clients.
  • Develop and maintain project documentation, including implementation plans, configuration guides, and training materials.
  • Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions.
  • Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle.
  • Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
  • Strong understanding of software deployment methodologies, system integration, and configuration best practices.
  • Experience working with customer support tools such as Zendesk, Salesforce, Shopify, or similar platforms is preferred but not essential.
  • Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs.
  • Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
  • Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
  • Experience with Sentry, Kibana, or other error logging tools preferred.
  • Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.

What We Offer

  • A chance to be an early member of a hyper-growth startup with equity to match.
  • An opportunity to help us define a new market within AI.
  • Ability to solve challenging problems with a world-class team.
  • A low ego company culture that is obsessed with feedback and helping each other grow.
  • A distributed team, with a flexible approach to work that allows you to choose how you best work.
  • Competitive medical, dental, and vision coverage.
  • Paid maternity, paternity & adoption leave.
  • Unlimited paid time off.

  • Implementation Specialist

    16 hours ago

    Toronto, Ontario, Canada Clarivate Full time

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Clarivate. As an Implementation Specialist, you will play a critical role in coordinating, leading, and delivering implementation projects for our Ex Libris products.Key ResponsibilitiesCoordinate and lead implementation projects for Ex Libris products, working...

  • Implementation Specialist

    13 hours ago

    Toronto, Ontario, Canada Clarivate Full time

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Clarivate. As an Implementation Specialist, you will play a critical role in coordinating, leading, and delivering implementation projects for our Ex Libris products.Key ResponsibilitiesCoordinate and lead implementation projects for Ex Libris products, working...

  • Implementation Specialist

    4 days ago

    Toronto, Ontario, Canada Clarivate Full time

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Clarivate. As an Implementation Specialist, you will play a critical role in coordinating, leading, and delivering implementation projects for our Ex Libris products.Key ResponsibilitiesCoordinate and lead implementation projects for Ex Libris products, working...

  • Implementation Specialist

    6 days ago

    Toronto, Ontario, Canada Clarivate Full time

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Clarivate. As an Implementation Specialist, you will play a critical role in coordinating, leading, and delivering implementation projects for our Ex Libris products.Key ResponsibilitiesCoordinate and lead implementation projects for Ex Libris products, working...

  • Specialist, Implementation

    7 days ago

    Toronto, Ontario, Canada Bell Full time

    Job Description: Specialist, Implementation Job Title: Specialist, Implementation About the Role: The Specialist, Implementation plays a key role in providing proactive or reactive solutions for customers, ensuring seamless customer service and industry-leading levels of customer satisfaction. Key Responsibilities: Coordinate end-to-end...

  • Implementation Specialist

    4 days ago

    Old Toronto, Ontario, Canada Elimsolutions Full time

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Elim Solutions. As an Implementation Specialist, you will play a critical role in delivering exceptional results for our clients.Key ResponsibilitiesLead the implementation of Enterprise Resource Planning (ERP) systems, ensuring seamless integration and optimal...

  • Implementation Specialist

    5 days ago

    Old Toronto, Ontario, Canada Elimsolutions Full time

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Elim Solutions. As an Implementation Specialist, you will play a critical role in delivering exceptional results for our clients.Key ResponsibilitiesLead the implementation of Enterprise Resource Planning (ERP) systems, ensuring seamless integration and optimal...

  • Implementation Specialist

    2 weeks ago

    Toronto, Ontario, Canada Forethought Full time

    Job SummaryForethought is seeking a highly skilled Implementation Specialist to join our dynamic team. As an Implementation Specialist, you will play a critical role in the successful deployment and configuration of our projects, working closely with clients to understand their needs and requirements.Key ResponsibilitiesLead the installation, configuration,...

  • Implementation Specialist/Trainer

    3 days ago

    Toronto, Ontario, Canada ClearDent Full time

    Implementation Specialist ClearDent is a leading provider of dental practice management software, and we're seeking a skilled Implementation Specialist to join our team. As an Implementation Specialist, you will play a critical role in ensuring a smooth onboarding experience for our customers, providing project management, coordination, and training to...

  • Marketing Communications Specialist

    6 days ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    About the RoleWe are seeking a highly skilled Marketing Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. As a key member of our marketing team, you will be responsible for developing and implementing effective communication strategies to promote our services and enhance our brand reputation.Key ResponsibilitiesDevelop...

  • Marketing Communications Specialist

    4 days ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    About the RoleWe are seeking a highly skilled Marketing Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. As a key member of our marketing team, you will be responsible for developing and implementing effective communication strategies to promote our services and enhance our brand reputation.Key ResponsibilitiesDevelop...

  • Implementation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Harris Computer Systems Full time

    Job Description: (Remote) Implementation Specialist position at Harris Computer Systems. This role is designed for individuals with a Bachelor’s Degree or equivalent educational background. Join the innovative and rapidly growing SilverBlaze team, a prominent international software development company focused on delivering Customer Web Portals for the...

  • Marketing Communications Specialist

    2 weeks ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    Job SummaryWe are seeking a highly skilled Marketing Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. As a key member of our marketing team, you will be responsible for developing and implementing effective communication strategies to promote our services and enhance our brand reputation.Key ResponsibilitiesDevelop and...

  • Marketing Communications Specialist

    15 hours ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    About the RoleWe are seeking a highly skilled Marketing Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. As a key member of our marketing team, you will be responsible for developing and implementing effective communication strategies to promote our services and enhance our brand reputation.Key ResponsibilitiesDevelop...

  • Marketing Communications Specialist

    1 day ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    About the RoleWe are seeking a highly skilled Marketing Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. As a key member of our marketing team, you will be responsible for developing and implementing effective communication strategies to promote our services and enhance our brand reputation.Key ResponsibilitiesDevelop...

  • Workday Implementation Specialist

    2 days ago

    Toronto, Ontario, Canada OPTrust Full time

    About OPTrustOPTrust is a leading pension administrator dedicated to delivering exceptional pension services to its members. Our mission is to pay pensions today, preserve pensions for tomorrow, and provide a secure financial future for our members.Job SummaryWe are seeking a highly skilled Workday Specialist to join our team. As a Workday Specialist, you...

  • Workday Implementation Specialist

    2 days ago

    Toronto, Ontario, Canada OPTrust Full time

    About OPTrustOPTrust is a leading pension administrator dedicated to delivering exceptional pension services to its members. Our mission is to pay pensions today, preserve pensions for tomorrow, and provide a secure financial future for our members.Job SummaryWe are seeking a highly skilled Workday Specialist to join our team. As a Workday Specialist, you...

  • Implementation Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Position Overview:Ontario Health is seeking a dedicated Service Specialist focused on Implementation & Support within the Information Management, Decision Support and Analytics (IMDA) division. Key Responsibilities:This role encompasses a variety of tasks including: Providing comprehensive support services Facilitating training for facility resources...

  • Implementation Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Position Overview:Ontario Health is seeking a dedicated Service Specialist focused on Implementation & Support within the Information Management, Decision Support and Analytics (IMDA) division. Key Responsibilities:This role encompasses a variety of tasks including: Providing exceptional support services to stakeholders. Conducting training sessions for...

  • Implementation and Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    Position Overview:Ontario Health is seeking a dedicated Service Specialist focused on Implementation & Support within the Information Management, Decision Support and Analytics (IMDA) division. Key Responsibilities:This role encompasses a variety of essential functions, including: Providing comprehensive support servicesConducting training for facility...