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Client Partner

4 months ago


Canada The Plum Tree Group Full time

Job Title: Client Partner / Account Manager


Job Description: We are seeking a highly motivated and experienced Client Partner/Account Manager to join our e-commerce agency. The ideal candidate will have a strong background in e-commerce, excellent communication skills, and the ability to manage both client relationships and team dynamics effectively.


Roles and Responsibilities:


  • Client Relationship Management:
  • Serve as the primary point of contact for assigned clients, ensuring their needs are met and exceeded.
  • Build and maintain strong, long-lasting client relationships.
  • Understand client goals and objectives to provide strategic guidance and solutions.
  • Project Management:
  • Oversee project timelines, deliverables, and budgets.
  • Coordinate with internal teams to ensure successful project execution.
  • Monitor project progress and address any issues or roadblocks promptly.
  • Team Collaboration:
  • Work closely with cross-functional teams, including designers, developers, and marketers, to deliver comprehensive e-commerce solutions.
  • Provide clear and concise communication to the team regarding client requirements and expectations.
  • Foster a collaborative and positive team environment.
  • Client Success:
  • Develop and implement strategies to drive client success and satisfaction.
  • Conduct regular check-ins and performance reviews with clients.
  • Identify opportunities for upselling and cross-selling additional services.
  • Reporting and Analysis:
  • Prepare and present regular performance reports to clients.
  • Analyze campaign and project performance data to provide actionable insights.
  • Ensure all client documentation is up-to-date and accurate.


Qualifications:

  • 2-3 years of experience as a Client Partner, Account Manager, or similar role in an e-commerce or digital marketing agency.
  • Proven experience working in an agency environment is a must.
  • Strong understanding of e-commerce platforms, strategies, and trends.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Proficient in project management tools and software.
  • Bachelor's degree in Marketing, Business, or a related field is preferred.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a diverse and talented team.
  • Flexible remote work environment.
  • Continuous learning and professional development opportunities.


How to Apply: If you are passionate about e-commerce and have a proven track record in client relationship management, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to this job post.