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Delivery Partner Manager

2 months ago

Canada Palette Skills Full time
About the Role

We are seeking a highly skilled Delivery Partner Manager to join our team at Palette Skills. As a key member of our organization, you will play a critical role in supporting the successful execution of upskilling programs and fostering strong partnerships with delivery partners.

Key Responsibilities
  • Review and provide feedback on preliminary upskilling program applications to ensure alignment with program criteria.
  • Assist with the recruitment, onboarding, and contracting of External Review Panel Members to facilitate the review process.
  • Cultivate and maintain strong relationships with Delivery Partners, fostering open communication, trust, and collaboration.
  • Monitor and assess Delivery Partner performance to ensure program metrics are being met, and align with program outcomes.
  • Collaborate with cross-functional teams to strategically identify and plan Delivery Partner support tools and events aimed at enhancing program outcomes.
  • Identify risks, challenges, and issues that may arise during program delivery and effectively work with Delivery Partners and internal teams to develop solutions and implement corrective actions ensuring program success.
  • Communicate program updates, changes, and important information to the Senior Manager and internal stakeholders.
  • Collaborate with the marketing team on participant and employer recruitment campaigns to support Delivery Partner outcomes.
  • Ensure Delivery Partners fulfill regular reporting requirements to Palette Skills in a timely and effective manner, providing necessary support and guidance.
  • Collaborate with the finance department to manage the quarterly program claims process, ensuring compliance with financial requirements and deadlines.
  • Establish and maintain processes to ensure consistency in outcome tracking and Deliver Partner performance management.
Requirements
  • Bilingual English-French preferred
  • 2-5 years of experience as a Manager of Partnerships or related position
  • Experience working with or in the post-secondary education system
  • Advanced interpersonal skills including the ability to relationship-build with individuals at all levels of an organization
  • Excellent written and oral communication including developing and presenting outreach strategies, participating in public affairs, and public speaking
  • Proven success with partner/client recruitment, onboarding, and support
  • Creative and proactive thought leadership that seeks out opportunities for mutually beneficial partnerships
What We Offer
  • Remote first workplace
  • Meeting Free Fridays
  • Collaborative workplace culture
  • 3 weeks of vacation
  • 2 week end of year shut down
  • 8 paid wellness days
  • 100% employer covered benefits
  • 4% RRSP matching
  • Competitive compensation