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IT Support Technician

3 months ago

Brampton, Canada Resonaite Full time

Our client in the food industry is looking for an IT Support technician on a fulltime basis to support Tier 1 issues in their manufacturing plant location.


Location: ON SITE - Brampton office


Responsibilities:

  • Provide first-line investigation and diagnosis for all IT incidents
  • Log all incidents/service requests into incident management system. Keep users informed of progress.
  • Maintain accurate inventory of all hardware and software resources and parts.
  • Provide basic training and demos for staff.
  • Create support documentation for staff.
  • Configure, install PC, label printers and cabling
  • Setup, configure and deploy desktop/laptop/tablet computers and associated peripherals/IT equipment.
  • Deploy and troubleshoot printers, scales and scanners, RFID readers, digital clocks, time & attendance terminals.
  • Support and troubleshoot software and applications such as Windows 10, Office Suite
  • Work with various vendors as required to support their systems in the plant.
  • Deploy and troubleshoot wired and wireless networks including installing cabling, basic network troubleshooting.
  • Provide Active Directory support such as creating computer accounts, resetting user passwords
  • Policies, Processes & Procedures - follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.


Requirements:

  • 4+ years experience supporting IT equipment in a plant environment such as PC’s (hardware and software), printers, scanners, handheld devices and different vendor equipment
  • Good understanding of general electronics and experience with troubleshooting preferably in a manufacturing environment
  • Analytical, with problem-identification and problem-solving capabilities.
  • A+ IT technician certification
  • Microsoft Certification such as MCSA would be desirable