Technical Support Help Desk
1 week ago
Duties & Responsibilities:
- The IT Service Desk is looking for a Technical Service Desk Analyst to directly resolve customer issues by following best practices.
- Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.
QUALIFICATIONS :
- Comfortable with a variety of basic software solutions
- Good communication, time management
- Demonstrated ability and willingness to learn new tools
- Dependable and reliable
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes
Nice to have :
Bilingual (French), ITIL V3/4, KCS, M365
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