Technical Support Help Desk

7 days ago


Regina, Canada PrecisionERP Incorporated Full time

Duties & Responsibilities:The IT Service Desk is looking for a Technical Service Desk Analyst to directly resolve customer issues by following best practices. Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.QUALIFICATIONS :Comfortable with a variety of basic software solutionsGood communication, time management Demonstrated ability and willingness to learn new toolsDependable and reliableFamiliarity with updating and using a knowledge baseGeneral knowledge of computer systems, analysis techniques, and ITIL processesNice to have : Bilingual (French), ITIL V3/4, KCS, M365



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