Jr. Service Desk Analyst

5 months ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**

eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the role**:
As a Jr. Service Desk Analyst at eHealth Saskatchewan, you will be our expert interface with the customer. You will intercept, triage, and manage complex customer support requests through the entire support and product development lifecycle.

You must have a passion for customer service and you must love helping people. You must have a good communication skills that allow you to work with the customer, and an aptitude for problem solving to understand their problem and be able to communicate that to others.

This role requires shift work including day, evening, weekend shifts and the possibility of on-call shift rotation. To serve Saskatchewan citizens, start/end times ranging between 6:00am - 9:00pm, seven days a week, weekend, standby after-hours rotation to ensure 24/7 operations and support to the citizens of Saskatchewan, the Saskatchewan Health Authority other eHealth partner organizations.

**To qualify for this position you must have knowledge/experience in the following**:

- Completion of university degree or diploma in a Computer Science or related field
- 1 year experience in an IT Help Desk or Customer Service environment
- ITIL Foundations v3 / v4 certification would be an asset
- Related technical experience is an asset
- Excellent verbal and written communication skills
- Strong customer service skills with the desire and ability to exceed customer expectations
- Strong problem solving and analytical skills
- Experience using incident tracking tools (Ticketing Software)

**You will be**:

- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines;
- Very customer service oriented, patient, honest, and respectful (ability to show tact);
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated;
- Thorough, reliable, disciplined, organized, and strong attention to detail; and
- Logical and have a strong motivation for continuous improvement and learning.

**Competencies**:

- Communication_
- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner; and
- Ability to prepare clear presentations and speak in public at level appropriate for audience.
- Problem Solving _
- Ability to identify, explore and evaluate options on processes and methodologies in order to develop feasible recommendations;
- Ability to identify and resolve issues that underlies conflicts in order to arrive at a viable solution; and
- Manage complex situations with diplomacy.
- Interpersonal_
- Ability to influence, persuade or convince others in order to discuss a mutually acceptable solution or formal agreement. Ability to deal with multiple stakeholders; and
- Organizational_
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environment.
- Analytical_
- Ability to research, analyze and evaluate diverse information and situations to solve problems, determine alternative courses of action and reach a decision.
- Team Work_
- Ability to work independently and participate as a

  • Technical Analyst

    7 months ago

    Regina, Canada Abacus Service Corporation Full time

    Farm Credit Canada (FCC) Role: Net New Role Position : Technical Analyst - Service Desk Location : Hybrid Hamilton Street Regina, SK SP L Term: // – // Required Experience: Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and to years of customer support experience, or an...

  • Service Desk Analyst

    1 month ago

    Regina, Saskatchewan, Canada Randstad Canada Full time

    Job Title: Service Desk Analyst- HybridRandstad Canada is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for directly resolving customer issues by following best practices.Key Responsibilities:Resolve customer issues by following best practices.Update troubleshooting documentation as part of the...

  • Service Desk Analyst

    4 weeks ago

    Regina, Saskatchewan, Canada Randstad Canada Full time

    Job Title: Service Desk Analyst- HybridRandstad Canada is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for directly resolving customer issues by following best practices.Key Responsibilities:Resolve customer issues by following best practices.Update troubleshooting documentation as part of the...

  • Service Desk Analyst

    5 months ago

    Regina, Canada WBM TECHNOLOGIES INC. Full time

    WBM is looking for a customer service professional to join our **Service Desk team in the role of Service Desk Analyst, for the Multi-skilled After Hours team**. **Available to work a flexible shift rotation (including evenings, weekends, and statutory holidays) in an environment operating 24/7/365.** In this role, you can be involved in the entire...

  • Service Desk Analyst

    5 months ago

    Regina, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Service Desk Analyst to provide a single point of contact primarily acting as **first level support **for any IT related incidents and service requests as well as providing technical advice and guidance. Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...

  • Service Desk Analyst

    5 months ago

    Regina, Canada OTA Business Solutions Inc. Full time

    OTA Business Solutions Inc. is on the lookout for a dynamic Service Desk Ananlyst to join our innovative team and drive digital transformation for our esteemed client. Are you a visionary leader with a passion for service desk services? This is your opportunity to shape the technological landscape of a forward-thinking organization! **Typical activities in...

  • Service Desk Supervisor

    5 months ago

    Regina, Canada University of Regina Full time

    Faculty/Department Information Services Unit IS-IT Support Centre Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary Join the vibrant and forward-thinking community at the University...

  • Service Desk Analyst

    5 months ago

    Regina, Canada Visionpool Business Services Full time

    **Typical activities**: b) Participation in an on-call rotation providing first point of contact for users and act as point of escalation to senior resources and Management during non-business hours. c) Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management. Experience working in an environment...

  • Service Desk Technician

    5 months ago

    Regina, Canada Regina Police Service Full time

    **Key Responsibilities** **CASUAL POSITION (up to 1 year)** Under the direction of the Supervisor Service Desk Support, provides technical support to computer system hardware and software. (1) Responds to Service Desk calls and provides instruction when required in conjunction with those calls. (2) Utilizes Microsoft management tools to provide support for...

  • Technical Support Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystJob Summary:Abacus Service Corporation is seeking a skilled Technical Analyst to join our IT Service Desk team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.Key Responsibilities:Resolve...

  • Technical Support Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Summary: We are seeking a skilled Technical Analyst to join our IT Service Desk team at Abacus Service Corporation. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base. This role is a member of the IT service desk and a...

  • Jr. Estimator Specialist

    2 months ago

    Regina, Canada Choice Electrical Supply Full time

    Jr. Estimator Specialist Status: Regular, Full time Location: Regina, Saskatchewan - Job Description Reporting to the Business Centre Manager, the Jr. Estimator Specialist provides accurate quotations to key contractors and works with our key suppliers on major projects. The incumbent should be skilled at achieving acceptable margins during the Project...

  • Technical Support Specialist

    3 weeks ago

    Regina, Saskatchewan, Canada Abacus Service Corporation Full time

    Job Title: Technical AnalystAbout the Role:We are seeking a skilled Technical Analyst to join our IT Service Desk team at Abacus Service Corporation. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.Key Responsibilities:-...

  • Service Desk Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Service Desk AgentWe are seeking a motivated and detail-oriented Service Desk Agent to join our team at the Government of Saskatchewan.Job Summary:The successful candidate will provide front-line IT support for our Enterprise-wide network, encompassing 11,000 to 13,000 end-user workstations and web site access. This role requires strong...

  • Service Desk Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Service Desk AgentWe are seeking a motivated and detail-oriented Service Desk Agent to join our team at the Government of Saskatchewan.Job Summary:The successful candidate will provide front-line IT support for our Enterprise-wide network, encompassing 11,000 to 13,000 end-user workstations and web site access. This role requires strong...

  • Service Desk Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Service Desk AgentWe are seeking highly motivated and skilled individuals to join our team as Service Desk Agents. As a Service Desk Agent, you will be responsible for providing front-line IT support to our employees, ensuring that they have the necessary tools and resources to perform their duties effectively.Key Responsibilities:Provide...

  • Front Desk

    5 months ago

    Regina, Canada Canadian Association of Medical Aesthetics Full time

    We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient front desk operation. The position will require availability on...

  • Jr. Quotation Specialist

    5 months ago

    Regina, Canada Choice Electrical Supply Full time

    Jr. Quotation Specialist Status: Regular, Full time **Location**: Regina, Saskatchewan Job Description Reporting to the Business Centre Manager, the Project Quotation Specialist provides accurate quotations to key contractors and works with our key suppliers on major projects. The incumbent should be skilled at achieving acceptable margins during the...

  • Technical Analyst

    3 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    Our client has an immediate need for a full-time Technical Analyst.Location: 100% RemoteTerm: October 5, 2020 – March 31, 2021 with possible extensionExperience required:Service Desk experience – 6 monthsKey accountabilities:Workflow processor who creates incidents, requests, and provides solutions for L1 issues as part of the service desk.Performs...

  • Service Desk Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job SummaryThe Government of Saskatchewan is seeking a skilled Service Desk Agent to provide front-line IT support in an Enterprise-wide network. The successful candidate will be responsible for identifying and resolving technical issues, providing on-the-spot training, and maintaining up-to-date documentation.Key ResponsibilitiesProvide technical support...