Technical Analyst

4 weeks ago


Regina, Canada Visionpool Business Services Full time

**Technical Analyst - Service Desk**

Visionpool Business Services requires a Technical Analyst - Service Desk to provide services on a Hybrid basis.

**Required Experience**:

- Service Desk/Tier 1 experience > 24 months or equivalent support experience

**Required Skills**:

- Comfortable with a variety of basic software solutions
- Good communication, time management
- Demonstrated ability and willingness to learn new tools
- Dependable and reliable
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes

**Nice to have**:

- Bilingual (French), ITIL V3/4, KCS, M365

**Description of Duties**:

- The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
- This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.


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