Technical Support Specialist

7 days ago


Regina Census Division SK, Canada PrecisionERP Incorporated Full time
Job Description

The IT Service Desk at PrecisionERP Incorporated is seeking a Technical Service Desk Analyst to provide direct support to customers by following best practices.

This role involves resolving customer issues over various communication channels, updating troubleshooting documentation as part of our knowledge base, and utilizing this documentation in providing support. The ideal candidate will be comfortable with a variety of basic software solutions, possess good communication and time management skills, and have a demonstrated ability and willingness to learn new tools.

Key Responsibilities:
  • Resolve customer issues by following established best practices
  • Update troubleshooting documentation for use in providing support
  • Communicate effectively with customers over various channels
Requirements:
  • Comfortable with basic software solutions
  • Good communication and time management skills
  • Demonstrated ability to learn new tools
Benefits

This role offers a competitive salary of approximately $60,000 per year, based on industry standards and location. Additionally, the company provides a range of benefits, including [insert benefits here].

About PrecisionERP Incorporated

PrecisionERP Incorporated is a leading provider of ERP solutions, committed to delivering exceptional customer service and support. Our team is dedicated to helping businesses achieve their goals through innovative technology and expert guidance.



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