Technical Support Help Desk

1 week ago


Regina Saskatchewan, Saskatchewan, Canada PrecisionERP Incorporated Full time

Duties & Responsibilities:

  • The IT Service Desk is looking for a Technical Service Desk Analyst to directly resolve customer issues by following best practices.
  • Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
  • This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.


QUALIFICATIONS :

  • Comfortable with a variety of basic software solutions
  • Good communication, time management
  • Demonstrated ability and willingness to learn new tools
  • Dependable and reliable
  • Familiarity with updating and using a knowledge base
  • General knowledge of computer systems, analysis techniques, and ITIL processes


Nice to have :

Bilingual (French), ITIL V3/4, KCS, M365



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