Implementation Specialist

4 weeks ago

Greater Toronto Area, Canada LogicalDox Full time

Founded in 2020, LogicalDox Inc. has grown and evolved into a highly respected custom development firm with an expanding list of clients in a wide range of industries. We provide custom-tailored tech solutions to our clients to help them with workforce management and workforce development. To make it simple – we are transforming how industries work and learn Our goal is to continue to grow into an international leader in the custom software development space, with a prime focus on workforce optimization.


At LogicalDox, culture is everything to us. We have a fully open and transparent work environment, where every member of our team is encouraged to provide input, ask questions, and provide recommendations. Our team is driven by what we do and fully committed to our company goals. As our company continues to grow, we are eager to connect with other like-minded individuals who have the same drive to succeed. We are currently seeking an experienced, dynamic professional to join our team in the role of Implementation Specialist.


Why LogicalDox? We offer:

  • A competitive compensation and benefits package
  • Remote work option
  • Flexible work hours program
  • Opportunity to join a fast-growing company with an energetic, supportive, and collaborative team


Position Duties and Responsibilities:

Client Relationship Management:

  • Acts as the primary day-to-day point of contact for the assigned client, ensuring their needs are met and exceeded.
  • Builds and maintains strong, long-lasting client relationships by understanding their business objectives and challenges.
  • Proactively communicates updates, project progress, and any changes to the client, ensuring transparency and trust.


Documentation and Training:

  • Develops and maintains comprehensive documentation of client interactions, project requirements, and progress reports.
  • Documents out-of-scope features with estimated time for additional customizations requested and communicate to CS/BD accordingly.
  • Delivers instructional documentation in various formats (video, written, etc.) for each user type, detailing key software features.
  • Determines and implements training plans around customized system/key features, driving the adoption of new software.


Post-Rollout Support and Client Check-ins:

  • Conducts regular client check-ins to review progress, ensures the system is being used, and drives client satisfaction. Reports client satisfaction and progress accordingly.
  • Supports clients during/post-rollout by providing timely feature guidance as requested and answering support requests as necessary.


Business Development and Upselling:

  • Identifies opportunities to expand the relationship with the client by identifying new services or solutions.
  • Collaborates with the sales and development teams to craft proposals that align with the client’s strategic goals.
  • Acts as a trusted advisor for clients and works very closely with the account managers to develop opportunities to increase service revenues.


User-Acceptance Testing (UAT) and Quality Assurance Coordination:

  • Completes User-Acceptance Testing with key users, communicating workflows/key features and obtaining feedback and approval.
  • Collaborates with the QA Lead to ensure all deliverables meet quality standards and client expectations.
  • Liaises with production teams to define UAT/QA/release schedules and communicate with the client.


Key Qualifications:

  • Bachelor’s degree in Business Administration, Information Technology, or a related field.
  • 5+ years of experience in account management within the software development industry.
  • Must have experience with providing on-site training to clients.
  • Proven track record of successfully managing large client accounts and building strong client relationships.
  • Excellent communication and interpersonal skills, written and verbal.
  • Strong organizational and time-management abilities.
  • Proficiency in the following software/tools: Jira, Confluence, SharePoint, Lucid Chart, and Microsoft Office Suite.
  • Ability to travel across Southern Ontario (mainly the Greater Toronto Area) to attend client sites; must have a valid driver’s license and access to own vehicle.


If you have the required qualifications and are interested in joining a dynamic, growing business in the unique and exciting software development industry, apply now


We thank you for your interest in our position Only those applicants that respond to our pre-qualifying questionnaire and who are selected for interviews will be contacted. We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.


Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.

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