Implementation Specialist

1 month ago

Greater Toronto Area, Canada LogicalDox Full time

Founded in 2020, LogicalDox Inc. has grown and evolved into a highly respected custom development firm with an expanding list of clients in a wide range of industries. We provide custom-tailored tech solutions to our clients to help them with workforce management and workforce development. To make it simple - we are transforming how industries work and learn Our goal is to continue to grow into an international leader in the custom software development space, with a prime focus on workforce optimization.

At LogicalDox, culture is everything to us. We have a fully open and transparent work environment, where every member of our team is encouraged to provide input, ask questions, and provide recommendations. Our team is driven by what we do and fully committed to our company goals. As our company continues to grow, we are eager to connect with other like-minded individuals who have the same drive to succeed. We are currently seeking an experienced, dynamic professional to join our team in the role of **Implementation Specialist**.

**Why LogicalDox? We offer**:

- A competitive compensation and benefits package
- Remote work option
- Flexible work hours program
- Opportunity to join a fast-growing company with an energetic, supportive, and collaborative team

**Position Duties and Responsibilities**:
Client Relationship Management:

- Acts as the primary day-to-day point of contact for the assigned client, ensuring their needs are met and exceeded.
- Builds and maintains strong, long-lasting client relationships by understanding their business objectives and challenges.
- Proactively communicates updates, project progress, and any changes to the client, ensuring transparency and trust.

Documentation and Training:

- Develops and maintains comprehensive documentation of client interactions, project requirements, and progress reports.
- Documents out-of-scope features with estimated time for additional customizations requested and communicate to CS/BD accordingly.
- Delivers instructional documentation in various formats (video, written, etc.) for each user type, detailing key software features.
- Determines and implements training plans around customized system/key features, driving the adoption of new software.

Post-Rollout Support and Client Check-ins:

- Conducts regular client check-ins to review progress, ensures the system is being used, and drives client satisfaction. Reports client satisfaction and progress accordingly.
- Supports clients during/post-rollout by providing timely feature guidance as requested and answering support requests as necessary.

Business Development and Upselling:

- Identifies opportunities to expand the relationship with the client by identifying new services or solutions.
- Collaborates with the sales and development teams to craft proposals that align with the client’s strategic goals.
- Acts as a trusted advisor for clients and works very closely with the account managers to develop opportunities to increase service revenues.

User-Acceptance Testing (UAT) and Quality Assurance Coordination:

- Completes User-Acceptance Testing with key users, communicating workflows/key features and obtaining feedback and approval.
- Collaborates with the QA Lead to ensure all deliverables meet quality standards and client expectations.
- Liaises with production teams to define UAT/QA/release schedules and communicate with the client.

Key Qualifications:

- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 5+ years of experience in account management within the software development industry.
- Must have experience with providing on-site training to clients.
- Proven track record of successfully managing large client accounts and building strong client relationships.
- Excellent communication and interpersonal skills, written and verbal.
- Strong organizational and time-management abilities.
- Proficiency in the following software/tools: Jira, Confluence, SharePoint, Lucid Chart, and Microsoft Office Suite.
- Ability to travel across Southern Ontario (mainly the Greater Toronto Area) to attend client sites; must have a valid driver’s license and access to own vehicle.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: Remote

  • Netsuite Implementation Specialist

    7 months ago

    Greater Toronto Area, Canada Equipment Manufacturing Group Full time

    **Title: NetSuite Enterprise System Implementation Specialist** **( w**ith Potential for Growth) Key Responsibilities: - Led the implementation of the NetSuite Enterprise System, ensuring smooth migration of data and accurate mapping of essential files. - Collaborate with cross-functional teams to understand business requirements and translate them into...

  • BIM Implementation Specialist

    3 weeks ago

    Greater Toronto Area, Canada B+H Architects Full time

    We are seeking a skilled BIM Implementation Specialist to join our team in Toronto. This role is crucial for ensuring the smooth operation and standardization of BIM processes across our projects.The ideal candidate will possess strong problem-solving and troubleshooting skills specific to BIM support and project-based issues. With at least 5 years of...

  • Implementation Specialist

    4 weeks ago

    Greater Toronto Area, Canada LogicalDox Full time

    Founded in 2020, LogicalDox Inc. has grown and evolved into a highly respected custom development firm with an expanding list of clients in a wide range of industries. We provide custom-tailored tech solutions to our clients to help them with workforce management and workforce development. To make it simple – we are transforming how industries work and...

  • Implementation Specialist

    4 weeks ago

    Greater Toronto Area, Canada LogicalDox Full time

    Founded in 2020, LogicalDox Inc. has grown and evolved into a highly respected custom development firm with an expanding list of clients in a wide range of industries. We provide custom-tailored tech solutions to our clients to help them with workforce management and workforce development. To make it simple – we are transforming how industries work and...

  • Implementation and Service Specialist

    7 months ago

    Greater Toronto Area, Canada HILTI Full time

    WHAT'S THE ROLE? The role of the Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of...

  • Revit Implementation Specialist for Sustainable Architecture

    3 weeks ago

    Greater Toronto Area, Canada B+H Architects Full time

    At B+H Architects, we are seeking a highly skilled Revit Implementation Specialist to join our team in Toronto. This is a unique opportunity to work with a global, award-winning consulting and design solutions firm that has been creating bold and inspiring places for people for over 70 years.About the RoleWe are looking for an experienced professional who...

  • Implementation Specialist

    4 weeks ago

    Greater Toronto Area, Canada, Ontario LogicalDox Full time

    Founded in 2020, LogicalDox Inc. has grown and evolved into a highly respected custom development firm with an expanding list of clients in a wide range of industries. We provide custom-tailored tech solutions to our clients to help them with workforce management and workforce development. To make it simple – we are transforming how industries work and...

  • Custom Software Implementation Expert

    3 weeks ago

    Greater Toronto Area, Canada LogicalDox Full time

    Transform the Way Industries Work and LearnWe are seeking an experienced professional to join our team as a Custom Software Implementation Specialist at LogicalDox Inc. Founded in 2020, our company has grown into a highly respected custom development firm with a wide range of clients across various industries.As a key member of our team, you will be...

  • Implementation Specialist

    6 months ago

    Toronto, Canada MJB Technology Solutions Ltd. Full time

    **Job Title**: ServiceNow Implementation Specialist - ITSM** **Location**:Remote **Job Overview**: As a ServiceNow Implementation Specialist with expertise in ITSM, you will play a crucial role in leading the implementation, configuration, and optimization of ServiceNow ITSM solutions. Collaborating closely with clients and project teams, you will leverage...

  • Implementation Specialist

    7 months ago

    Toronto, Canada Lone Wolf Technologies Full time

    **We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.** **With the diverse landscape of the real estate industry, we want diverse talent! We...

  • Senior ServiceNow Implementation Specialist

    4 weeks ago

    Greater Ottawa Metropolitan Area, Canada Quarry Consulting Full time

    At Quarry Consulting, we're seeking a highly skilled Senior ServiceNow Implementation Specialist to join our Hybrid Ottawa team on a short-term contract basis. We estimate the annual salary for this position to be around $120,000-$150,000 CAD, considering the experience and location required. Job Description: The ideal candidate will have at least 5 years of...

  • Clinical Implementation Specialist

    3 months ago

    Greater Sudbury, Canada Health Sciences North Full time

    **Clinical Implementation Specialist**: Competition # 6557 Job Title Clinical Implementation Specialist Department North East Specialized Geriatric Centre (NESGC) Status Permanent Work Type Full-time Affiliation Non Union Shift Assignment Days Bilingualism Required Yes Police Check Requirement Vulnerable Sector Check Site North East...

  • Implementation Specialist

    7 months ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. As we keep growing our Professional - Services team we are looking for an...

  • Client Implementations Specialist

    6 months ago

    Toronto, Canada Street Context Full time

    The objective of the Client Implementations Specialist is to ensure our clients are set up and using our product to its fullest potential within their enterprise ecosystem. This means maintaining all current implementations, and ensuring future implementations are clearly defined, carefully managed, and drive positive outcomes for both our clients and Street...

  • Client Implementations Specialist

    3 months ago

    Toronto, Canada Street Context Full time

    As a Client Implementation Specialist at Street Context, your job is to manage the day-to-day of all client implementations. This entails managing the scope, deliverables, and timeline for client implementations, while simultaneously providing oversight and mitigation for risks on both the client and Street Context side. You will be responsible for...

  • Client Implementations Specialist

    6 months ago

    Toronto, Canada Street Context Full time

    As a Client Implementation Specialist at Street Context, your job is to manage the day-to-day of all client implementations. This entails managing the scope, deliverables, and timeline for client implementations, while simultaneously providing oversight and mitigation for risks on both the client and Street Context side. You will be responsible for...

  • ServiceNow Implementation Specialist

    2 weeks ago

    Toronto, Canada Tata Consultancy Services Full time

    About This RoleTata Consultancy Services is a leading IT services, consulting, and business solutions organization. We are seeking a highly skilled ServiceNow Implementation Specialist to join our team.The ideal candidate will have experience in implementing and managing ServiceNow systems, with a strong focus on IT service management (ITSM) strategy,...

  • Implementation Specialist

    6 months ago

    Toronto, Canada Q4 Full time

    **About Q4** At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day. We’re on a mission to deliver a best-in-class client experience that is driven by technology, data, and of course, our people. Q4 is the leading capital markets access platform that is transforming how...

  • Implementation Specialist

    7 months ago

    Toronto, Canada LumiQ Full time

    We’re LumiQ - an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....

  • Implementation Specialist

    3 weeks ago

    Toronto, Canada Able Innovations Full time

    **Implementation Specialist** **Location**:Toronto **Type**:Contract, Full time **Start date**:Immediately **Experience**:2+ years **Education**:Minimum post-secondary degree/diploma with a focus on clinical practice and integration **About Able Innovations**: Able Innovations is on a mission to advance the quality of care, efficiency, and safety in...