Business Manager

4 weeks ago

Kingston, Canada Daniels Health Full time
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...Due to business growth we are now looking for an experienced Business Manager to take ownership of a crucial book of existing business in the Ottawa area- Eastern Ontario. This role has significant growth opportunity with the current customer portfolio (large hospitals). You will be responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in bringing on new business. This is a great opportunity to join a growing global healthcare services business.

Responsibilities:

Grow business within existing accounts Develop new business opportunities within the territory Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc. Project management and problem solving to drive outcomes inter-departmentally for the customer Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education Be able to provide product expertise across our full-service offering Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance Ability to support new product installations or new program implementations at a customer site Support strategic customer meetings to communicate best practices, business results and successes Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements

Requirements:

2-4 years of account management and sales experience Experience in new business development as well as account management Strong closing skills Strong relationship building skills Hospital services or related service industry experience highly desirable Excellent verbal and written communication skills Strong presentation skills Computer-based skills: PowerPoint, basic Excel, CRM, Microsoft Office, etc. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

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