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BDC Service Representative

2 months ago

Mississauga, Canada Performance Auto Group Full time

Here’s what you’ll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication)

Schedule service and maintenance retention appointments.

Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.

Utilize dealership call scripts for all inbound and outbound service calls.

Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals 

Update the CRM with information regarding all verbal communication with customers.

Enter information in the Appointment Log when an appointment is scheduled. 

Study products and services to continually enhance ability to assist customers.

Communicate with the BDC Manager relative any potential customers issues or problems. 

Follow the policies and procedures of the BDC department and Performance Honda Mayfield. 

What you need to succeed:

Previous experience in a dealership environment is considered an asset.

A high school diploma or GED.

May be required to work on Saturday as per business needs. 

Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.

Excellent listening and communication skills.

Ability to work under pressure in a fast-paced environment.

What’s in it for you?

Excellent management support and guidance

Opportunities through our Internal career mobility program

Access to health, dental and vision insurance

Disability, critical illness and life insurance for the unexpected

Our Employee Assistance Plan (EAP) for you and your family's wellness

Discount on vehicles, service and parts for you and your family

Discounts to retailers and service providers across the country

Free and engaging employee events 

Did we mention we love giving back to our communities?

***This compensation range will be based on knowledge and experience***

Job Type: Full Time - Permanent

Compensation: $18 - $20 per hour 

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested.