Bdc Service Representative

2 weeks ago

Mississauga, Canada Performance Auto Group Full time

**Drive for Excellence**

Serving the Downtown Mississauga area since 1987, **Precision Honda, **previously known as Ready Honda is now part of **Performance Auto Group**, is dedicated to providing the utmost in guest satisfaction for all customers who enter their doors.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**Precision** Honda** is looking for a **BDC Service Representative** to join their dynamic team

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **
Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Schedule service and maintenance retention appointments.
- Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
- Coordinate internal work; liaison with Service, Parts and Sales Department staff.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Update information regarding all scheduled and confirmed appointments with the customers.
- Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
- Streamline the CRM with information regarding all verbal communication with customers.
- Document information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
- Comply with any customer handling and marketing functions.
- Communicate with the Service Manager about any potential customers issues or problems.
- Perform all outbound campaigns as periodically assigned by the Service Manager.
- Perform service administrative duties as requested by the Service Manager.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- Must have availability to work Saturday's.
- 1-2 years of dealership experience is an asset.
- Excellent customer service skills with enthusiastic and friendly demeanor.
- Able to work well under pressure.
- Strong attention to detail will be required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Ability to perform multiple duties in a high-energy, fast-paced environment.
- Must have a results oriented mindset to succeed.
- Willing to work as a member of a team and interact with others in a professional and courteous manner.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**Job Type**: Full Time

**Salary**: $17.50 per hour

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 40 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

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