Bdc Service Representative

6 months ago


Mississauga, Canada Performance Auto Group Full time

**Drive for Excellence**

**Performance Acura North Mississauga** is a first class dealership with access to some of the most exceptional vehicles in the GTA. Equipped with Acura’s entire new line up, our dealership received elite status in our first year of operation showcasing our dedication to quality.

Performance Acura North Mississauga is looking for a **BDC Service Representative** to join their dynamic team.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Schedule service and maintenance retention appointments.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
- Update the CRM with information regarding all verbal communication with customers.
- Enter information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
- Communicate with the BDC Manager relative any potential customers issues or problems.
- Follow the policies and procedures of the BDC department and Performance Honda Mayfield.

**What you need to succeed**:

- Previous experience in a dealership environment is considered an asset.
- A high school diploma or GED.
- May be required to work on Saturday as per business needs.
- Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
- Excellent listening and communication skills.
- Ability to work under pressure in a fast-paced environment.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge and experience**

**Job Type**: Full Time - Permanent
**Salary**: $17 - $20 Per Hour

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.



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