Bilingual Customer Service Representative

3 weeks ago

Ottawa, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

About the role

We’re looking for a Bilingual Customer Service Representative, Claims to join our growing team

What you’ll do here:

Be a subject matter expert on our policies, products, services, and initiatives. Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward. Accurately and clearly document files to reflect conversations and actions taken on claims. Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges. Ensure that daily call centre metrics are met while taking a high volume of inbound calls. Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner. Execute multiple tasks aligning with changing priorities and time-sensitive deadlines This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table :

Must be Bilingual in English and French Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital. Customer service and sales experience preferred. Insurance experience is considered an asset. Self-motivated, resourceful, and resilient to overcome various situations is essential. Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet. Excellent listening and communication skills with the ability to foster strong working relationships. Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays. No Canadian work experience required however must be eligible to work in Canada.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

  • Customer Service Representative

    6 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    4 months ago

    Ottawa, Canada People Corporation Full time

    Job Description We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Full time

    About the RoleWe are seeking a Bilingual Claims Service Representative to join our team in Ottawa. If you are a customer-focused individual with excellent communication skills, we encourage you to apply.Key ResponsibilitiesProvide exceptional customer service to clients in a call center environment.Communicate effectively with clients in English and another...

  • Bilingual Customer Service Representative at Pmi

    3 months ago

    Ottawa, Canada PMI Alliance Group Full time

    **Job Opportunity: Bilingual Customer Service Representative at PMI Alliance Group Inc.** **Location**: Ottawa, ON **Position**: Full-Time, Permanent **Company**: PMI Alliance Group Inc. PMI Alliance Group Inc., a prominent auto extended warranty company in Canada, is seeking dynamic and reliable **Bilingual (English and French) Customer Service...

  • Bilingual Customer Service Representative

    2 months ago

    Ottawa, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Bilingual Claims Agent to join our team in Ottawa. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients while utilizing your language skills to communicate effectively.About the Role:Provide customer service to clients...

  • Bilingual Customer Service Representative

    5 months ago

    Ottawa, Canada A.S.P. Incorporated Full time

    **BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT** - Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? _ A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada A.S.P. Incorporated Full time

    **BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT** - Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? _ A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada ASP Incorporated Full time

    BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some...

  • Bilingual Client Service Representative

    6 months ago

    Ottawa, Canada LMG Full time

    At _LMG Inc_., we take immense pride in the exceptional quality of service we deliver to our clients. One of the key reasons they chose us is our incredible team - our people truly make a difference! We are currently seeking a talented communicator to join us as a **Bilingual Client Service Representative!** In this role, you will be at the frontline of our...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada Choquette CKS Full time

    **Who we are**: Choquette CKS, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider. Our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Powering Vision**: Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada CPOS INC Full time

    Bilingual Customer Service Representative | Hiring At CPOS, our team is on a mission to level the playing field for small businesses. We take pride in knowing our technology helps small businesses streamline their point of sale, online and in-store payment systems, and we are looking for new team members to help us achieve this goal! Small businesses create...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada Cowan Insurance Group Full time

    Reporting to the Supervisor, Third Party Administration Call Centre, the in-bound Customer Service Representative will provide service excellence by professionally answering all incoming telephone calls and emails from plan members and service providers. Using several different inquiry systems/databases, questions include but are not limited to: claims...

  • Bilingual Customer Service Representative

    2 months ago

    Ottawa, Ontario, Canada Randstad Full time

    Customer Service Coordinator OpportunityWe are seeking a highly organized and detail-oriented Bilingual Customer Service Coordinator to join our team in Ottawa. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Powering Vision** Riverside Opticalab Group is part of the Essilor Canada network, an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. One billion people daily...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Bilingual Customer Service Representative Opportunity for Growth

    1 week ago

    Ottawa, Ontario, Canada Compunnel Inc. Full time

    About Compunnel Inc.Compunnel Inc. is a dynamic organization seeking an exceptional Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in delivering outstanding service to our clients while driving business growth and development.Job SummaryWe are looking for a highly...