Customer Service Representative

4 months ago

Ottawa, Canada People Corporation Full time

Job Description

We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario.

The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative also provides assistance in the administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans.

Specific Job Tasks:

Technical Activities
• Adding, changing, and deleting data pertaining to coverage and member information in database systems.
• Preparing/verifying/printing reports, correspondence, and related documents as required.
• Clarifying information in insurance contracts and booklets.
• Consulting rate code manuals, customer service guides, procedural summaries, or operating manuals to determine the best course of action.

Communication/Liaison
• Responding to members or other external contacts in a prompt, efficient, and courteous manner at all times.
• Preparing correspondence using company standard templates for members.
• Explaining coverage in place for members.
• Preparing and mailing out forms, and related documents as required by members.
• Following up with members regarding application status.
• Clarifying information with senior team members.
• Restricting access to confidential information pertaining to the company and its stakeholders.
• Informing the senior team members of any issues which arise out of the course of daily work.

General Administration
• Electronic data and document maintenance to include scanning, faxing, filing, destroying, photocopying, data entry and any processes required to prepare documents for these actions.
• Verifying work and data in the scope of the position for accuracy and completion, including routine audits.
• Prioritizing work to ensure effective time management.
• Maintaining the company's Time Information Management System by reporting time spent on tasks required to carry out the duties of this position.
• Maintaining procedure manuals, including documenting new procedures and updating current procedures.
The Customer Service Representative may be required to assist with other department work when and as requested.

Qualifications

The Bilingual Customer Service Representative requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 1 year of related work experience in a customer service setting is expected. The ability to maintain good public relations, both within and outside the organization. A demonstrated ability to provide excellent customer service in a fast-paced environment. Sound knowledge of Microsoft Office and standard office administration procedures. Excellent grammatical, spelling, and communication skills in both official languages (English & French). The demonstrated ability to learn and master new software and technology. Superior data entry skills and strong mathematical and reconciliation skills. Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively. The ability to adhere to existing company policies and procedures. The ability to use tact and discretion to maintain information in the strictest of confidence.

All-star candidates will have:

Experience in the benefits and/or insurance industry. The Customer Service Representative is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What's in it for you:

Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About Coughlin & Associates Ltd.:

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

Group benefits consulting and plan marketing Plan administration and correspondence Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada CB Canada Full time

    Job Title: Customer Service RepresentativeLocation: On-site with the teamDuration: 12 MonthsWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for supporting and expanding our large social media self-serve advertising customer base by demonstrating the value of advertising...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Respond to customer inquiries and resolve customer...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals in Ottawa. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for providing excellent customer...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Fix Network Full time

    **Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to work at our food counter in Ottawa. In this role, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service.Key Responsibilities:Taking customer orders and preparing food items according to customer preferences.Maintaining a clean and organized food...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada THE SHEPHERD'S CALL Full time

    Customer Service RepresentativeWe're hiring a Customer Service Representative to join our team at THE SHEPHERD'S CALL. As a Customer Service Representative, you will be responsible for ensuring our clients receive exceptional customer service and support.Key Responsibilities:- Answer incoming calls and respond to customer inquiries.- Provide accurate and...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Aqua Brilliance Solutions Full time

    Customer Service RepresentativeAqua Brilliance Solutions is seeking a Customer Service Representative to join our team. As an industry leader in environmental handling and treatment services, we are looking for a professional to establish and continue relationship development with our customers.The Customer Service Representative will be responsible for...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada UniFirst Corporation Full time

    Unlock Your Career Potential with UniFirst CorporationAs a leading provider of uniforms and facility services products, UniFirst Corporation offers a unique opportunity for individuals to grow and develop their careers. Our company culture is built on a strong foundation of family values, and we pride ourselves on promoting from within.As a Customer Service...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    5 months ago

    Ottawa, Canada Orkin Canada Full time

    **What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...

  • Customer Service Representative

    5 months ago

    Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time

    **Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada Meryann Spa Inc. Full time

    Meryann Spa Inc. is seeking a highly organized and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Greet and direct clientsProvide information and answer...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada RONA+ Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at RONA+. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and promoting our products and services.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada FASTSIGNS Full time

    Customer Service RepresentativeFASTSIGNS #513501 is seeking a Customer Service Representative to provide exceptional customer experiences and drive sales growth.Key Responsibilities:Be the initial contact with current and prospective customersProvide solutions, prepare estimates, and implement work ordersEnsure timely delivery of finished ordersWork with...

  • Customer Service Representative

    5 months ago

    Ottawa, Canada La Compagnie Commonwealth Plywood Full time

    Commonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Savers Value Village Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at Savers / Value Village. As a key member of our customer service team, you will be responsible for creating an exceptional experience for our customers, donors, and colleagues.

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada VALOREM Full time

    Customer Service Representative OpportunityValorem is seeking a skilled Customer Service Representative to join our team in Ottawa. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues promptly, and ensuring a positive experience.Key ResponsibilitiesHandle customer inquiries...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada CB Canada Full time

    Job Title: Customer Service RepresentativeCB Canada is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their advertising goals.Key Responsibilities:Provide...