Bilingual Client Service Representative

6 months ago

Ottawa, Canada LMG Full time

At _LMG Inc_., we take immense pride in the exceptional quality of service we deliver to our clients. One of the key reasons they chose us is our incredible team - our people truly make a difference We are currently seeking a talented communicator to join us as a **Bilingual Client Service Representative**

In this role, you will be at the frontline of our brand, ensuring that each interaction leaves a lasting positive impression. You will work closely with a team of dedicated customer success professionals who share your passion for helping others and exceeding expectations As a Bilingual Client Service Representative, you will have the chance to build meaningful relationships, resolve challenges with creativity and efficiency, and contribute to the continuous growth of the organization.

**The responsibilities of the Bilingual Client Service Representative are to**:

- Serve as the initial point of contact for client communication and inquiries.
- Provide accurate information to clients about our products, services, and available promotions.
- Leverage your customer service and problem-solving skills to strengthen customer engagement, handle escalations, and maximize customer experience.
- Identify customers' needs and provide customized product and service solutions by navigating through our point-of-sale system.
- Maintain detailed and accurate records of client interactions, transactions, and orders.
- Share insights and feedback from clients to help improve customer service and support.
- Maintain a positive and professional attitude at all times.

**Requirements**:

- Being bilingual in English and French is a great advantage.
- 2-3 years of experience in a customer service/communications environment preferred.
- Exceptional verbal and written communication skills.
- Strong interpersonal and organizational abilities.
- Customer-centric mindset with a dedication to exceeding customer expectations.
- Proficient negotiation skills to navigate challenging situations with internal and external stakeholders.

To apply, please submit your resume and complete all the required questions. We look forward to embarking on our successful journey together

Pay: $42,000.00-$56,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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