Bilingual Customer Service Representative Opportunity for Growth

6 days ago


Ottawa, Ontario, Canada Compunnel Inc. Full time

About Compunnel Inc.

Compunnel Inc. is a dynamic organization seeking an exceptional Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in delivering outstanding service to our clients while driving business growth and development.

Job Summary

We are looking for a highly motivated and results-driven individual who possesses excellent communication skills, both written and verbal. In this role, you will be responsible for making outbound calls to Group Benefit customers to obtain their consent to direct their case to one of our preferred pharmacies.

Key Responsibilities:

  • Make outbound calls to Group Benefit customers to obtain consent for directing their case to a preferred pharmacy.
  • Explain the benefits and features of our Case Management program to customers.
  • Answer customer inquiries related to their group benefits, pharmacy options, and the Case Management program.
  • Document and update customer interactions and consent in our system accurately and promptly.
  • Provide excellent customer service and build positive relationships with customers.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

Candidate Requirements/Must-Have Skills:

  • Bilingual proficiency in English and French (both written and spoken) is required.
  • Previous customer service experience, preferably in a phone-based role.
  • Proficient in using computer systems and software for data entry and communication.

Preferred Qualifications:

  • Knowledge of the Canadian healthcare system and pharmaceutical drugs is an asset.

Salary: $45,000 - $55,000 per year

This salary estimate is based on national averages in Canada and may vary depending on location and other factors. Compensation will be discussed during the hiring process.



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