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Training & Development Specialist
4 months ago
Regional Training & Development Specialist - Finance and Insurance
Quebec
At AutoCanada we are passionate about our business, customers, and talent To be successful we need the best people to curate exceptional experiences for our customers.
As a company we are committed to providing our employees with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.
What We Offer
Exceptional base salary Generous incentive plan Paid health and dental plan An exciting, growing businessThe Opportunity
To play a crucial role in the evolution of our Quebec stores F&I Departments.
The role is driven by data, collaboration with the individual stores and facilitated by the Director, Training & Development. You will be a key driver in expanding and growing the F&I business by creating, delivering, and supporting through holistic coaching of our F&I Associates, as well as our stores, on best-in-class methods that ultimately result in exceptional customer service and performance.
This role works with a greater team of trainers, reporting to the Director, Training & Development. You will be responsible to lead training F&I Training initiatives of AutoCanada within your region.
Your Key Responsibilities
Work closely with the Director, Training & Development to facilitate a formal training plan. Analyze each dealership’s performance reports and create a training plan, and schedule, to address identified opportunities for growth or improved performance. Deliver training using a variety of methods, including, providing training material, training aids and technical documents for in-person, telephonic and web-based training sessions and train-the-trainer workshops. Follow-up on performance of action plans with General Managers, General Sales Managers and FSMs as appropriate. Teach in a classroom setting, as well as one-on-one or in live customer situations. Liaise with other AutoCanada Training and Development Specialists across the country sharing best practices and business insights. Liase with Finance Directors within your region including hosting monthly and/or quarterly Finance Director meetings focused on performance, strategy, and train-the-trainer sessions. Attend external courses from time to time related to general training techniques ( train-the-trainer) and/or F&I specific training. Assist with general inquires related to F&I at the dealership level. Be a subject matter expert as it relates to Industrial Alliance products. Develop a strong working knowledge of Unifi Ability to travel outside the province one week per month is a must. Travel outside of region may be required approximately once per quarter.Your Capabilities and Credentials
Must have minimum 2 years’ experience as BOTH Financial Service Manager & Sales Manager (GSM experience is a bonus) Proven F&I averages and penetration rates, as well as consistently above average NPS/CSI scores. Exceptional communication, and presentation skills. Strong organizational, analytical, and project management skills with a keen ability to prioritize. Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate progress). Proficient in MS Office applications: PowerPoint, Word, and Excel. Familiar with training, course design, development, and evaluation. Strong time management, prioritization, and independent problem-solving skills. An understanding of organizational training and development methodologies and adult learning principals including leadership, organizational effectiveness, curriculum / training design, coaching, business culture, change and succession management. Experience in training delivery or strong facilitation, presentation, and public speaking skills. Strong verbal, written and interpersonal communication skills. Excellent customer service skills and the ability to influence. Previously completed training courses/experience would be considered an asset. Must possess a valid Driver’s License and have a safe driving record. Must be local to Montreal. Travel is a requirement of the role and could be up to 1 week per month depending on the “home base” location of the candidate.