Training Specialist

6 days ago


Montreal, Quebec, Canada Bell Full time
About the Role

Bell is seeking a highly skilled Training Specialist to join our team. As a Training Specialist, you will be responsible for delivering high-quality training programs to employees across various channels, including Bell, Virgin, and The Source.

Key Responsibilities
  • Facilitate training sessions at small and large events, utilizing various delivery methods such as face-to-face, virtual instructor-led training, and e-learning.
  • Create engaging learning activities and compelling course content that meets the needs of diverse audiences.
  • Analyze and apply trends and best practices in learning technologies and instructional design to enhance training programs.
  • Develop supporting materials, including audio, video, simulations, role-plays, and games, to reinforce learning objectives.
  • Conduct needs analysis of sales channels and provide proactive training solutions to improve sales effectiveness.
  • Collaborate with various teams, including Stores, Dealers, Sales, and Marketing, to deliver timely training and improve sales performance.
  • Measure and follow up on training effectiveness to ensure desired outcomes.
  • Provide regular project updates and ensure timely completion of deliverables.
Critical Qualifications
  • Proven training and presentation portfolio.
  • Previous experience in instructional design.
  • Strong lesson and curriculum planning skills.
  • Ability to write effective copy, instructional text, audio, and video scripts.
  • Ability to design and deliver facilitated learning and adoption programs.
Preferred Qualifications
  • Post-secondary education in Adult Learning.
  • Experience facilitating learning to groups.
  • Understanding of adult learning principles.
  • Knowledge of the competitive telecommunications market.
  • Bilingual communication skills.
  • Strong proficiency in MS Office.
  • Experience working with a Learning Management System.
  • Experience in a corporate environment.
  • Experience working in a project environment to produce deliverables within a specified timeframe and budget.
Additional Requirements
  • Willingness to travel up to 20-30% of work time.
  • Ability to work outside of normal business hours when necessary due to business needs.
  • Bilingualism required: In the course of their duties, this person will be required to interact with French and English speaking stakeholders across Canada.


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