Training Specialist
6 days ago
Bell is seeking a highly skilled Training Specialist to join our team. As a Training Specialist, you will be responsible for delivering high-quality training programs to employees across various channels, including Bell, Virgin, and The Source.
Key Responsibilities- Facilitate training sessions at small and large events, utilizing various delivery methods such as face-to-face, virtual instructor-led training, and e-learning.
- Create engaging learning activities and compelling course content that meets the needs of diverse audiences.
- Analyze and apply trends and best practices in learning technologies and instructional design to enhance training programs.
- Develop supporting materials, including audio, video, simulations, role-plays, and games, to reinforce learning objectives.
- Conduct needs analysis of sales channels and provide proactive training solutions to improve sales effectiveness.
- Collaborate with various teams, including Stores, Dealers, Sales, and Marketing, to deliver timely training and improve sales performance.
- Measure and follow up on training effectiveness to ensure desired outcomes.
- Provide regular project updates and ensure timely completion of deliverables.
- Proven training and presentation portfolio.
- Previous experience in instructional design.
- Strong lesson and curriculum planning skills.
- Ability to write effective copy, instructional text, audio, and video scripts.
- Ability to design and deliver facilitated learning and adoption programs.
- Post-secondary education in Adult Learning.
- Experience facilitating learning to groups.
- Understanding of adult learning principles.
- Knowledge of the competitive telecommunications market.
- Bilingual communication skills.
- Strong proficiency in MS Office.
- Experience working with a Learning Management System.
- Experience in a corporate environment.
- Experience working in a project environment to produce deliverables within a specified timeframe and budget.
- Willingness to travel up to 20-30% of work time.
- Ability to work outside of normal business hours when necessary due to business needs.
- Bilingualism required: In the course of their duties, this person will be required to interact with French and English speaking stakeholders across Canada.
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