Specialist, Employee Training
20 hours ago
Training Specialist role involves designing, developing, and delivering training programs for sales and customer service teams, utilizing instructional design principles and learning technologies.
Job Title: Training SpecialistAt Bell, we're committed to advancing how Canadians connect with each other and the world. As a Training Specialist, you'll play a key role in delivering training programs that enhance the skills of our sales and customer service teams.
Key Responsibilities:- Facilitate training sessions for small and large groups, using various delivery channels such as classroom, web conferencing, and e-learning.
- Create engaging learning activities and compelling course content that meets the needs of our target audiences.
- Analyze and apply trends and best practices in learning technologies and instructional design to improve training effectiveness.
- Develop supporting materials and media, such as audio, video, simulations, and role-plays, to enhance the learning experience.
- Conduct needs analysis and provide proactive training solutions to improve sales effectiveness.
- Collaborate with cross-functional teams to deliver timely training and measure its effectiveness.
- Provide regular project updates and ensure timely completion of deliverables.
- Proven training and presentation portfolio.
- Previous experience in instructional design and lesson planning.
- Ability to write effective instructional text, audio, and video scripts.
- Ability to design and deliver facilitated learning and adoption programs.
- Post-secondary education in Adult Learning or related field.
- Experience facilitating learning to groups and understanding of adult learning principles.
- Knowledge of the competitive telecommunications market and bilingual communication skills.
- Strong proficiency in MS Office and experience working with a Learning Management System.
- Experience working in a corporate environment and project environment to produce deliverables within a specified timeframe and budget.
- Willingness to travel up to 20-30% of work time.
- Ability to work outside of normal business hours when necessary.
- Bilingualism required: ability to interact with French and English speaking stakeholders across Canada.
Bell is committed to creating a diverse and inclusive workplace where everyone belongs and can grow. We value the experiences that have shaped who you are and recognize the diversity of your talent will bring strength to our team.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know.
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