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Administrative Receptionist

2 months ago

NiagaraontheLake, Canada Radiant Care Full time

Job Posting #

2842
Radiant Care Pleasant Manor
Administrative Receptionist
Permanent Full-Time

Job Description

Position Summary

Reporting to the Assistant Director of Finance, the Administrative Receptionist is the first point of contact for visitors and callers to the Home. The Administrative Receptionist is responsible for carrying out functions associated with reception/secretarial services and all relevant office duties, some accounting duties, and provides assistance and support to the management team.

Eligibility and Selection Criteria
This posting has been posted on the bulletin boards and website of Radiant Care homes as well as on Indeed.

Key Responsibilities

Reads & responds to emails for Administration and Pleasant Manor email accounts, directs to appropriate department or staff member and follows-up for any ongoing issues. Ability to effectively communicate verbally (phone & counter) and in writing (email) with a diverse range of stakeholders. Greets and welcomes visitors, and informs relevant members of staff of their arrival Deals with inquires at the front office and directs requests and calls to the appropriate person or department Answers incoming telephone calls courteously, with tact and professionalism, and within two (2) rings Monitors and trouble shoot telephone answering system Checks and signs for deliveries and informs relevant member of staff of their arrival Manages tenant parking assignments and parking waitlists Processes internal & external mail and ensures delivery to relevant staff, tenants, residents, or post office Monitors and ensures that the reception area, office and office equipment room is kept tidy and projects a professional business-like image Inventories and orders office supplies Opens office at the beginning of the day and closes office at the end of the day, and ensures the proper handling of sensitive or confidential information, (e.g., all monies are properly secured in the safe; all personal tenant/resident information is filed away, etc.) Provides administrative assistance to the Assistant Director of Finance & Admissions Coordinator, including assisting with tasks associated with the admissions process (e.g., preparing resident and tenant information packages and tenant admission packages and leases, maintaining tenancy waiting lists, processing admissions, discharges, and transfers). Provides administrative assistance to the Assistant Director of Finance maintaining tenant information (e.g., filing, updating tenant files and lists, statistics and posting internal / external advertisements and communications Continuously updates the meal spreadsheets with accuracy and at their required intervals reporting necessary information to the appropriate department. Receives and documents payments (e.g., tenant trust accounts, room bookings, tenant meal plans & tickets, keys, photocopies etc.) with accuracy and in a timely manner. Issues and documents outgoing cash (resident trust accounts, petty cash), with accuracy and in a timely manner. Processes and records deposits. Performs such duties as may vary from time to time as assigned by the Assistant Director of Finance, (preparation of meeting material, collation of data from annual surveys, scanning invoices from accounts payable into GP, processing footcare and haircare billing, follows up with families in regard to trust accounts that are in arrears, etc.) Processes POS (point of sale) transactions and records them on the A/R tracking form. Puts POS sales slips together with POS settlement reports for accounts receivable. Handles requests for room bookings, (e.g., lounges, meeting rooms, hospitality suites, etc.) Submits building/maintenance/work requests to Worxhub Maintains building key repositories and sign out lists. Issues and retrieves keys from staff, tenants/families, and service providers Responsible for implementation of a comprehensive office management style and approach which utilizes efficiency, efficacy, and organization. Ability to critically assess office systems and present to the Assistant Director of Finance suitable and acceptable courses of change Knowledge of and promotes the homes Montessori Philosophy of Care Understand and comply with all policies and procedures set out by Radiant Care Keep up-to-date, comply and enforce applicable legislation (Long-term-care Act, AODA, Resident’s Rights, OH&S Act and Regulations, etc.) Complete all Mandatory Training assigned by the Radiant Care Other duties, as assigned by Supervisor

Qualifications

Completion of Secondary School Minimum 6 months office administration experience Primarily require the ability to identify to identify and respond to basic needs or requests. Diplomacy may be required to deal with minor conflicts or complaints. Can refer to or confer on a difficult or challenging situation. Agrees and supports the objectives and philosophy of the Organization and displays a caring, respectful attitude towards residents, families, and team members. Sensitive to the unique, ethnic and faith community of Radiant Care. Confidentiality is required Excellent organizational, time management, personal, customer service, written and oral communication skills. Self-motivated and able to work independently and together with others in a fast-paced environment. Computer literate, including demonstrated proficiency with Microsoft Office (esp. Excel) and Point Click Care. Knowledge of Senior Housing and Service Sector an asset. High level of attention to detail, accuracy and follow-up  Current (within 6 months) Vulnerable Sector Screening (VPS) Legally entitiled to work in Canada

We Offer

Competitive compensation Medical, dental and vision benefits available for full-time and part-time employee Employer RRSP contribution Training in Montessori Methods for Dementia Care (Staging environments & engaging residents in meaningful and purposeful activity to enhance quality of life) Affordable access to our Fitness & Wellness Centre Full-time, part-time and casual positions Excellent work environment Our staff, leadership, and Board teams are progressive and supportive

Application Deadline
Please submit your application no later than Monday July 22, 2024 by 11:59pm .  Submissions after this deadline will not be accepted.