Customer Service Representative

6 months ago

Kelowna, Canada Okanagan College Full time

Competition Details

Position Information Position Number P00185 Position Title Customer Service Representative - Market (On-Call) Division/Portfolio Ancillary and Business Services Department/Program Ancillary & Business Services Location Kelowna Other Flexible Work Options Your Opportunity Under the direct supervision of the Business and Food Services Lead, the Customer Service Representative – Market provides exceptional customer service with respect to cashier and general food service retail duties in The Market at Okanagan College. Functions and Duties Performs cashier duties, including processing payments and maintaining accurate cash records and proper cash controls. Actively identifies sales opportunities and engages in suggestive selling to enhance store profitability. Delivers excellent customer service by building rapport, providing accurate information, and assisting with product selection. Executes general retail and food service tasks, such as food preparation and ensuring a well-stocked and organized retail space. Sets up and replenishes items like tea, coffee, condiments, and prepackaged foods, monitoring inventory levels for timely requisitioning. Receives deliveries, verifies inventory accuracy against purchase orders, and promptly communicates discrepancies to supervisors. Safely stores received deliveries in designated locations, adhering to Food Safe requirements. Provides timely and accurate information to supervisors regarding missed deliveries, short-shipped items, or product quality issues. Conducts daily inventory counts and offers ordering recommendations when requested. Maintains cleanliness and sanitation in the market and cafeteria seating area. Performs assigned duties as required. Education and Experience Completion of Grade 12 is required. Food Safe Certificate required. A minimum of 3 months previous experience in the food industry as a cashier or related experience is required. Previous experience with Microsoft Excel (beginner level) and/or cash balancing software is an asset. Skills and Abilities - Able to perform work with minimal supervision- Demonstrates commitment to customer service excellence- Able to build and maintain effective interpersonal relationships with staff, students, clients and the general public to ensure optimum customer service levels.- Able to deal tactfully and diplomatically with both internal and external customers.- Able to multi-task in a fast-paced environment.- Willingness to actively work towards continuous improvement in all aspects of role.- Attention to detail and accuracy.- Responsive to and capable of providing timely communication on all issues of consequence.- Effective organizational skills- Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.- Open to learning opportunities and adaptable to change. Preferred Qualifications Desired Start Date 01/30/2024 Position End Date (if temporary) Schedule Annual Salary/Hourly Rate $24.49 - $27.92 Appointment Type Support - On Call Special Instructions to Applicants Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates. Employee Group Support Posting Detail Information Competition Number C002672 Posting Open Date 01/19/2024 Posting Closing Date Open Until Filled Yes Inclusion Statement Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application

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